User-generated content gatekeeping on the radio: Displacing control to technology.

This study focuses on user-generated content (UGC) via Facebook and mobile texting selection and allocation for broadcast. Based on the premises of Gatekeeping theory in traditional mass media content selection, this study asks how social media messages, solicited by the radio station, are filtered...

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Bibliographic Details
Published in:Radio Journal: International Studies in Broadcast & Audio Media Vol. 17; no. 2; pp. 139 - 160
Main Author: Zelenkauskaite, Asta
Format: Article
Published: Intellect Ltd. Oct2019
Subjects:
Online Access:View this record in EBSCOhost
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      dt: Oct2019
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        atl: User-generated content gatekeeping on the radio: Displacing control to technology.
      aug:
        au: Zelenkauskaite, Asta
        affil: Drexel University
      su:
        Italy
        Gatekeeping
        Mass media
        User-generated content
        Radio control
        Radio stations
      sug:
        subj:
          Gatekeeping
          Mass media
          Italy
          Radio Stations
          Radio broadcasting
          User-generated content
          Radio control
          Radio stations
      keyword:
        control
        Facebook messages
        gatekeeping
        institutional practices
        mobile texting
        radio
        user-generated content
        control
        Facebook messages
        gatekeeping
        institutional practices
        mobile texting
        radio
        user-generated content
      ab: This study focuses on user-generated content (UGC) via Facebook and mobile texting selection and allocation for broadcast. Based on the premises of Gatekeeping theory in traditional mass media content selection, this study asks how social media messages, solicited by the radio station, are filtered out for the programmes. Based on semi-structured interviews with the Italian commercial radio station's staff, participant observation and a content analysis of the UGC messages, the study scrutinizes institutional decision-making processes. The radio station's selection of UGC exhibits efforts to maintain control over the streams of incoming UGC content. As expected, UGC manual content selection or automated content matching is geared towards efficiency. Also, in this study only 33 per cent of messages have been selected for broadcast. UGC gatekeeping has also presented evidence of displacement of control within the radio station. Rather than shifting control to audiences, radio stations displaced control to technology-assisted gatekeeping. While the study showed a 'widening' of the gates in terms of content (there was no differentiation in selecting messages directed to the radio station or to the overall audience members), shift of control to the audiences remains an ideal rather than reality.
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    language: English
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