The "Smart Work" Myth: How Bureaucratic Inertia and Workplace Culture Stymied Digital Transformation in the Relocation of South Korea's Capital.
Starting in 2012, the South Korean government has implemented a large-scale relocation of its central government agencies, which are now split between the existing capital city (Seoul) and a new administrative-capital city (Sejong). One of the most controversial aspects of the relocation has been th...
| Publicado en: | Asian Studies Review Vol. 43; no. 4; pp. 691 - 710 |
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| Autores principales: | , , , |
| Formato: | Artículo |
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Taylor & Francis Ltd
Dec2019
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=hlh&AN=139098291&site=ehost-live header: @attributes: shortDbName: hlh uiTerm: 139098291 longDbName: Humanities International Complete uiTag: AN controlInfo: bkinfo: jinfo: jid: 10357823 SDR jtl: Asian Studies Review issn: 10357823 maglogo: Y pubinfo: dt: Dec2019 vid: 43 iid: 4 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 139098291 10.1080/10357823.2019.1663786 ppf: 691 ppct: 19 formats: fmt: – @attributes: type: T – @attributes: type: P size: 1.3MB tig: atl: The "Smart Work" Myth: How Bureaucratic Inertia and Workplace Culture Stymied Digital Transformation in the Relocation of South Korea's Capital. aug: au: Hur, Joon-Young Cho, Wonhyuk Lee, Geon Bickerton, Sarah Hendrica affil: Korea Institute of Public Administration Victoria University of Wellington Hanyang University su: South Korean politics & government, 2002- Government agencies Organizational inertia Organizational effectiveness Resource allocation Face-to-face communication Digital communications Business process management sug: subj: South Korean politics & government, 2002- Government agencies Organizational inertia Organizational effectiveness Resource allocation Face-to-face communication Digital communications Business process management keyword: Bureaucracy capital city digital transformation e-government organisational inertia public policy Sejong City South Korea ab: Starting in 2012, the South Korean government has implemented a large-scale relocation of its central government agencies, which are now split between the existing capital city (Seoul) and a new administrative-capital city (Sejong). One of the most controversial aspects of the relocation has been the bureaucratic inefficiency caused by its split nature. ICT-enabled solutions, dubbed "Smart Work", were adopted to deal with this challenge, but have not been effective in avoiding inefficiency. In this article, we argue that different forms of organisational inertia created resistance to switching from traditional work routines to Smart Work's ICT-assisted equivalents. Various forms of inertia – psychological (anxiety around learning new technologies), cognitive (culture/norms in face-to-face work routines), technological (stickiness of pre-existing IT system), political (continued influence from elected officials), and resource allocation (success bias from previous digital government projects) – significantly influenced public managers' work practices in Sejong. These types of inertia, we argue, have reinforced face-to-face communication rather than digital communication, on-site visits rather than video-conferencing, and fixed-time work rather than flex-work. Our findings challenge dominant views from functionalist models of digital transformation and emphasise the importance of cultural congruency between workplace norms and technophilic business processes. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: Y custom: Copyright of Asian Studies Review is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. item: Asian Studies Review holder: Taylor & Francis Ltd dt: @attributes: year: 2019 holdings: @attributes: islocal: N |
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