What Do We Mean When We Talk About Transparency? Toward Meaningful Transparency in Commercial Content Moderation.
This article seeks to provide greater specificity to demands for transparency in the commercial content moderation practices of digital platforms. We identify gaps in knowledge through a thematic analysis of 380 survey responses from individuals who have been the subject of content moderation decisi...
| Publicado en: | International Journal of Communication (19328036) Vol. 13; pp. 1526 - 1544 |
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| Autores principales: | , , , |
| Formato: | Artículo |
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University of Southern California, USC Annenberg Press
2019
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=139171776&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 139171776 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 19328036 3836 jtl: International Journal of Communication (19328036) issn: 19328036 maglogo: N pubinfo: dt: 2019 vid: 13 pid: 16336 pub: University of Southern California, USC Annenberg Press artinfo: ui: 139171776 ppf: 1526 ppct: 18 formats: tig: atl: What Do We Mean When We Talk About Transparency? Toward Meaningful Transparency in Commercial Content Moderation. aug: au: SUZOR, NICOLAS P. WEST, SARAH MYERS QUODLING, ANDREW YORK, JILLIAN affil: Queensland University of Technology, Australia AI Now Institute, USA Electronic Frontier Foundation, USA su: Civil society Journalists Stakeholders Thematic analysis Government accountability sug: subj: Civil society Journalists Independent writers and authors Independent Artists, Writers, and Performers Independent actors, comedians and performers Stakeholders Thematic analysis Government accountability keyword: content moderation due process platforms transparency content moderation due process platforms transparency ab: This article seeks to provide greater specificity to demands for transparency in the commercial content moderation practices of digital platforms. We identify gaps in knowledge through a thematic analysis of 380 survey responses from individuals who have been the subject of content moderation decisions. We argue that meaningful transparency should be understood as a component of a communicative process of accountability (rendering account) to independent stakeholders. We make specific recommendations for platforms to provide people with clear information about decisions that affect them, including what content is moderated, which rule was breached, and a description of the people and automated processes responsible for identifying content and making the decision. Beyond providing more information to individuals about particular decisions, however, we note the major challenge of improving understanding of content moderation at a systems level. General demands for greater transparency should be reframed to focus on enhanced access to large-scale disaggregated data that can enable new methods and collaborations among academia, civil society, and journalists to make these systems more understandable and accountable. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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