Working the Phones : Control and Resistance in Call Centres
•Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017• •Winner of the 2016 Labor History Best Book prize• Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dear...
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Pluto Press
2017
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1412906&site=ehost-live header: @attributes: shortDbName: nlebk uiTerm: 1412906 longDbName: eBook Collection (EBSCOhost) uiTag: AN controlInfo: bkinfo: btl: Working the Phones : Control and Resistance in Call Centres aug: au: Jamie Woodcock sertl: Wildcat: Workers' Movements and Global Capitalism isbn: 9780745399089 9780745399065 9781786800145 9781786800152 imageinfo: pubinfo: dt: @attributes: year: 2017 month: 01 day: 01 dtAvail: @attributes: year: 2016 month: 11 day: 23 pub: Pluto Press pubContract: Pluto Press (Lightning Source) place: London price: 0.01 limitsGroup: maxCheckoutDays: 1500 copyPages: 100 pda: N printPagesOffline: 100 printPagesOnline: 100 previewPages: 0 prePubGroup: dewey: @attributes: class: 338.476588120941 item: 338 .476588120941 lc: @attributes: class: HE8789.G7 W66 2017eb item: HE 8789 .G7 W66 2017eb artinfo: ui: 1412906 969446652 formats: fmt: – @attributes: type: EB doid: NL$1412906$PDF caption: PDF download: Y – @attributes: type: EK doid: NL$1412906$EPUB caption: EPUB download: Y tig: atl: Working the Phones : Control and Resistance in Call Centres ptl: Working the Phones aug: au: Jamie Woodcock su: Call center agents--Great Britain Call centers--Social aspects--Great Britain sug: subj: BUSINESS & ECONOMICS / Labor / General BUSINESS & ECONOMICS / Economics / Macroeconomics BUSINESS & ECONOMICS / Workplace Culture POLITICAL SCIENCE / Labor & Industrial Relations SOCIAL SCIENCE / Sociology / General Call center agents--Great Britain Call centers--Social aspects--Great Britain ab: •Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017• •Winner of the 2016 Labor History Best Book prize• Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. By applying a sophisticated, radical analysis to a thoroughly international 21st century phenomenon, Working the Phones presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today. pubtype: eBook doctype: Book ougenre: Book language: English copyright: @attributes: flag: N copyrightText: holdings: @attributes: islocal: N |
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