Call handlers for community nursing referrals: importance of collaborative working.
Messages being left on an answerphone by service users or professionals have historically been considered the traditional communication methods in community nursing services. In May 2018, an NHS organisation successfully rolled out a service whereby call handlers process enquiries using clinical alg...
| Publicado en: | British Journal of Community Nursing Vol. 25; no. 3; pp. 126 - 131 |
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| Autor principal: | |
| Formato: | algorithm tables/charts Journal Article |
| Publicado: |
Mark Allen Holdings Limited
Mar2020
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=142189869&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 142189869 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 14624753 GHA jtl: British Journal of Community Nursing issn: 14624753 maglogo: N pubinfo: dt: Mar2020 vid: 25 iid: 3 pid: 11383 pub: Mark Allen Holdings Limited artinfo: ui: 142189869 142189869 142189869 10.12968/bjcn.2020.25.3.126 142189869 ppf: 126 ppct: 5 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Call handlers for community nursing referrals: importance of collaborative working. aug: au: King, Tracey affil: Service Improvement Manager, Gloucestershire Health and Care NHS Foundation Trust sug: subj: Telephone Information Services Community Health Nursing Referral and Consultation Collaboration Teamwork Quality Improvement Professional Development Communication Data Collection Decision Making, Shared Stakeholder Participation ab: Messages being left on an answerphone by service users or professionals have historically been considered the traditional communication methods in community nursing services. In May 2018, an NHS organisation successfully rolled out a service whereby call handlers process enquiries using clinical algorithms, clinically triaged by a community nurse, based on the electronic patient record system. This article describes how this project was designed and implemented, reflecting on the value of shared knowledge and skills for successful service development, and how the absence of these can be a barrier to service improvement projects. pubtype: Academic Journal doctype: algorithm tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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