Barriers children face complaining about social work practice: A study in one English local authority.
Despite the introduction of guidelines and procedures aimed at encouraging and supporting children and young people to complain about the services they receive, children in care still face barriers to doing so in practice. This paper explores what happens when children in care are dissatisfied with...
| Publicado en: | Child & Family Social Work Vol. 25; no. 2; pp. 460 - 469 |
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| Autores principales: | , , , , |
| Formato: | research Journal Article |
| Publicado: |
Wiley-Blackwell
May2020
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=142538539&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 142538539 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 13567500 ETB jtl: Child & Family Social Work issn: 13567500 maglogo: Y pubinfo: dt: May2020 vid: 25 iid: 2 pid: 480 pub: Wiley-Blackwell place: Malden, Massachusetts artinfo: ui: 142538539 142538539 145794129 142538539 10.1111/cfs.12702 142538539 ppf: 460 ppct: 9 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Barriers children face complaining about social work practice: A study in one English local authority. aug: au: Diaz, Clive Pert, Hayley Aylward, Tricia Neill, Donna Hill, Lauren affil: School of Social Sciences, Cardiff University, Cardiff, UK sug: subj: Patient Satisfaction In Infancy and Childhood Social Work Service England Human Semi-Structured Interview Child Male Female Thematic Analysis England Descriptive Statistics Child: 6-12 years Male Female ab: Despite the introduction of guidelines and procedures aimed at encouraging and supporting children and young people to complain about the services they receive, children in care still face barriers to doing so in practice. This paper explores what happens when children in care are dissatisfied with the services they receive. Specifically, this study examines the complaints procedure for children in care. The findings are based on semistructured interviews with children in care, social workers, senior managers, and independent reviewing officers from one English local authority. Thematic analysis of these data identified five emergent themes: (a) complaints by children in care are managed at the lowest possible level, (b) senior managers have an overly optimistic view about children in care being informed of complaint procedures and being encouraged to do so, (c) children in care are worried about complaining, which is recognized by professionals, (d) children's voices are often not heard, and (e) when issues are clearly defined, independent reviewing officers have some degree of success in resolving complaints from children in care. pubtype: Academic Journal doctype: research Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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