Improving Health Care Management in Hospitals Through a Productivity Dashboard.

Health information systems have been developed to help hospital managers steer daily operations, including key performance indicators (KPIs) for monitoring on a time-aggregated basis. Yet, current literature lacks in proposals of productivity dashboards to assist hospitals stakeholders. This researc...

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Publicado en:Journal of Medical Systems Vol. 44; no. 4; pp. 1 - 20
Autores principales: Pestana, Miguel, Pereira, Ruben, Moro, Sérgio
Formato: pictorial research tables/charts Journal Article
Publicado: Springer Nature Apr2020
Acceso en línea:Ver este registro en EBSCOhost
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      pub: Springer Nature
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          Pestana, Miguel
          Pereira, Ruben
          Moro, Sérgio
        affil: DCTI, ISCTE-Instituto Universitário de Lisboa, Line 1: Av. das Forças Armadas, 1649-026, Lisbon, Portugal
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        subj:
          Management
          Access to Information
          Health Information Systems
          Decision Making, Organizational
          Health Informatics
          Portugal
          Hospitals
          Management Styles
          Business Intelligence
          Study Design
          Stakeholder Participation
          Semi-Structured Interview
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          Female
          Male
          Adult
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          Human
          Data Management Methods
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          Middle Aged: 45-64 years
          Female
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      ab: Health information systems have been developed to help hospital managers steer daily operations, including key performance indicators (KPIs) for monitoring on a time-aggregated basis. Yet, current literature lacks in proposals of productivity dashboards to assist hospitals stakeholders. This research focuses on two related problems: (1) hospital organizations need access to productivity information to improve access to services; and (2) managers need productivity information to optimize resource allocation. This research consists in the development of dashboards to monitor information obtained from a hospital organization to support decision makers. To develop and evaluate the productivity dashboard, the Design Science Research (DSR) methodology was adopted. The dashboard was evaluated by stakeholders of a large Portuguese hospital who contributed to iteratively improving its design toward a useful decision support tool. Additionally, it was ascertained that monitoring productivity needs more study and that the dashboards on these themes are valuable assets at a monitoring level and subsequent decision-making process.
      pubtype: Academic Journal
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        research
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    language: English
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