Pharmacists' responses to cues and concerns of polypharmacy patients during clinical medication reviews-A video observation study.
Objective: The research questions of this study are 1) How do pharmacists respond to negative emotions of patients during a clinical medication review (CMR)? 2) How do patients express negative emotions during a CMR? 3) Who (pharmacist or patient) initiates a negative emotion to be discussed during...
| Publicado en: | Patient Education & Counseling Vol. 103; no. 5; pp. 930 - 937 |
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| Autores principales: | , , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Elsevier B.V.
May2020
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=142869407&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 142869407 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 07383991 3RX jtl: Patient Education & Counseling issn: 07383991 maglogo: N pubinfo: dt: May2020 vid: 103 iid: 5 pid: 1004 pub: Elsevier B.V. artinfo: ui: 142869407 142869407 NLM31859122 142869407 10.1016/j.pec.2019.11.032 NLM31859122 142869407 ppf: 930 ppct: 7 formats: tig: atl: Pharmacists' responses to cues and concerns of polypharmacy patients during clinical medication reviews-A video observation study. aug: au: van Eikenhorst, Linda van Dijk, Liset Cords, Jasper Vervloet, Marcia de Gier, Han Taxis, Katja affil: PharmacoTherapy, Epidemiology and Economics, Groningen Research Institute of Pharmacy, University of Groningen, Groningen, the Netherlands sug: subj: Polypharmacy Pharmacists Psychosocial Factors Emotions Professional-Patient Relations Communication Female Coding Cues Communications Media Middle Age Male Human Videorecording Validation Studies Comparative Studies Evaluation Research Multicenter Studies Scales Middle Aged: 45-64 years Female Male ab: Objective: The research questions of this study are 1) How do pharmacists respond to negative emotions of patients during a clinical medication review (CMR)? 2) How do patients express negative emotions during a CMR? 3) Who (pharmacist or patient) initiates a negative emotion to be discussed during a CMR?Methods: We used video-recordings to observe 132 CMR interviews of 49 pharmacists. Videos were coded with the Verona coding definitions on emotional sequences(-provider responses) (VR-CoDES(-P)).Results: In total 2538 negative emotions were identified, mainly expressed as cues (95.0 %). Often cues were expressed as verbal hints to hidden concerns (33.2 %) or were related to cognitive or physical causes (28.3 %).Three-quarters of the negative emotions were elicited by patients. 2670 pharmacists' responses were coded. The most common response was non-explicit providing space (77.6 %) and the least common response was explicit reducing space (5.8 %).Conclusion: Pharmacists are mainly non-explicitly providing space in their responses. While this hinders their ability to capture patients' problems it also may enable patients to initiate topics.Practice Implications: Pharmacists are able to respond to patients' negative emotions. Training should focus on developing pharmacist's skills to be more explicit in their responses to get more in-depth knowledge of patients' problems. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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