Remote communication for people with disabilities: Support persons' views on benefits, challenges, and suggestions for technology development.

BACKGROUND: Being able to communicate through digital channels is a prerequisite for participation in contemporary society. People with communicative and cognitive disabilities (CCDs) face challenges in this area, thus often being excluded from participating fully in society. OBJECTIVE: This qualita...

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Published in:Technology & Disability Vol. 32; no. 2; pp. 69 - 81
Main Authors: Buchholz, Margret, Holmgren, Kristina, Ferm, Ulrika
Format: research tables/charts Journal Article
Published: Sage Publications Inc. 2020
Online Access:View this record in EBSCOhost
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        atl: Remote communication for people with disabilities: Support persons' views on benefits, challenges, and suggestions for technology development.
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          Buchholz, Margret
          Holmgren, Kristina
          Ferm, Ulrika
        affil: Department of Health and Rehabilitation, Institute of Neuroscience and Physiology, Sahlgrenska Academy, University of Gothenburg, Göteborg, Sweden
      sug:
        subj:
          Persons with Disabilities
          Communication Aids for Persons with Disabilities
          Assistive Technology
          Communicative Disorders
          Cognition Disorders
          Support, Psychosocial
          Attitude
          Human
          Male
          Female
          Qualitative Studies
          Focus Groups
          Thematic Analysis
          Child
          Adolescence
          Adult
          Middle Age
          Aged
          Funding Source
          Child: 6-12 years
          Adolescent: 13-18 years
          Adult: 19-44 years
          Middle Aged: 45-64 years
          Aged: 65+ years
          Male
          Female
      ab: BACKGROUND: Being able to communicate through digital channels is a prerequisite for participation in contemporary society. People with communicative and cognitive disabilities (CCDs) face challenges in this area, thus often being excluded from participating fully in society. OBJECTIVE: This qualitative study focuses on aspects of technology that facilitate or impede remote communication in people with CCDs. METHODS: Support persons for people with CCDs (N = 21) participated in five focus groups to discuss this topic. RESULTS: Data analysis yielded two themes: using standard technology and using assistive technology. Each theme encompasses categories describing aspects and functions of technology that facilitated or impeded remote communication. The support persons felt that standard and assistive technology needed possibilities for personalization for ease and accessibility. There is a need for increased compatibility between assistive and standard technology and between platforms. Remote communication technology must be made more accessible and easier to use for both people with CCDs and those in their networks. CONCLUSIONS: The study provides an overview and illustrative examples of how technology can enhance or hinder remote communication. We offer suggestions on how technology can be developed to meet the specific needs of people with CCDs and simplify remote communication for them.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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