Predictors of Client Satisfaction Among Recent Users of Health Services in Lagos, Nigeria.
Client satisfaction is an important measure of quality of care as it provides information on how well health service providers meet clients' values and expectations. The study was cross-sectional and analytical in nature. Data were obtained with the use of an interviewer-administered questionnaire....
| Publicado en: | Health Services Insights Vol. 13; pp. 1 - 10 |
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| Autores principales: | , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Sage Publications Inc.
6/25/2020
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=144258305&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 144258305 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 11786329 B10H jtl: Health Services Insights issn: 11786329 maglogo: Y pubinfo: dt: 6/25/2020 vid: 13 pid: 344 pub: Sage Publications Inc. place: Thousand Oaks, California artinfo: ui: 144258305 144258305 144258305 10.1177/1178632920934499 144258305 ppf: 1 ppct: 9 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Predictors of Client Satisfaction Among Recent Users of Health Services in Lagos, Nigeria. aug: au: Akinyinka, Modupe Rebekah Oluwole, Esther Oluwakemi Odusanya, Olumuyiwa Omotola affil: Department of Community Health and Primary Health Care, Lagos State University College of Medicine, Lagos, Nigeria sug: subj: Community Health Services Nigeria Patient Satisfaction Evaluation Nigeria Quality of Health Care Human Cross Sectional Studies Analytic Research Questionnaires Communities Surveys Waiting Lists Odds Ratio Confidence Intervals Professional-Patient Relations Hospitals, Public Hospitals, Private Quantitative Studies Sampling Methods Data Analysis Software Summated Rating Scaling Chi Square Test Multiple Logistic Regression Bivariate Statistics Female Male Middle Age Adult Privacy and Confidentiality Aged Funding Source Middle Aged: 45-64 years Adult: 19-44 years Aged: 65+ years Female Male ab: Client satisfaction is an important measure of quality of care as it provides information on how well health service providers meet clients' values and expectations. The study was cross-sectional and analytical in nature. Data were obtained with the use of an interviewer-administered questionnaire. Respondents (n = 994) were a subset of a larger group of community members recruited for a study on quality of health care who had used a health facility for care within 3 months prior to data collection. A total of 94% of clients were satisfied with services received although client satisfaction rates were higher with private than public health facilities. Waiting time of less than 20 minutes (adjusted odds ratio [AOR] = 9.35, 95% confidence interval [CI] = 2.08-41.67), cheap cost of all services received (AOR = 7.58, 95% CI = 1.95-29.41), and the ability of the health care provider to offer explanations clearly to clients (AOR = 6.21, 95% CI = 1.90-20.41) were predictors of client satisfaction. However, the use of a government-owned hospital (AOR = 0.23, 95% CI = 0.08-0.63) was predictive of client dissatisfaction. Only service characteristics were predictive of client satisfaction. Improvement in service delivery is recommended. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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