Robotic utterance style to promote conversation with older people in Japan.

Background Many studies indicate that companion robots are effective for supporting the health of older people have been reported; however, there is little knowledge on supporting older people through conversation. It is thus necessary to explore the conversation style of robots to promote the psych...

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Publicado en:Gerontechnology Vol. 18; no. 2; pp. 89 - 97
Autores principales: Mari Hirano, Kanako Ogura, Daisuke Sakamoto, Mina Nakano, Takeru Tsuchida, Yuri Iwano, Haruhiko Shimoyama
Formato: pictorial research tables/charts Journal Article
Publicado: International Society for Gerontechnology 2019
Acceso en línea:Ver este registro en EBSCOhost
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      pub: International Society for Gerontechnology
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        atl: Robotic utterance style to promote conversation with older people in Japan.
      aug:
        au:
          Mari Hirano
          Kanako Ogura
          Daisuke Sakamoto
          Mina Nakano
          Takeru Tsuchida
          Yuri Iwano
          Haruhiko Shimoyama
        affil: Graduate School of Education, The University of Tokyo, Tokyo, Japan
      sug:
        subj:
          Conversation In Old Age
          Robotics
          Speech Acoustics
          Interpersonal Relations
          Information Needs
          Human
          Japan
          Aged
          Health Promotion
          Psychological Well-Being
          Comparative Studies
          Semi-Structured Interview
          Aged: 65+ years
      ab: Background Many studies indicate that companion robots are effective for supporting the health of older people have been reported; however, there is little knowledge on supporting older people through conversation. It is thus necessary to explore the conversation style of robots to promote the psychological health of older people. Research aim The aim of this study was to explore which style of robot's utterance was effective for promoting relationship with older people: provide useful information or only ask questions and provide neutral responses. Methods We conducted a comparative study using two talking robots with the aim of promoting psychological health. One robot has programmed to converse frequently with people, giving them general advices; the other robot was programmed listen frequently to people. Twenty-nine participants (average 70.28 years old) were randomly divided into two groups, and after having a semi-structured conversation with the robot, they responded to an impressive evaluation and interview. Results The results showed that there was a significant difference between the two groups; the number of utterances of participants in the listening-robot group was significantly higher than that of the speaking-robot group. We analyzed the conversation content, and the results showed that participants had a more positive feeling toward the listening robot than toward the speaking robot. Conclusion We argue that social robots for older people should listen more than speak in order to promote a better relationship.
      pubtype: Academic Journal
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      ougenre: Article
    language: English
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