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Increasing telephone accessibility for workers with hearing loss: a scoping review with recommendations.

A scoping review was undertaken to identify strategies which increase telephone accessibility for workers with hearing loss. The scoping review protocol outlined by the Joanna Brigg's Institute was used. Terms relating to hearing loss, telephones, and management strategies were searched in CINAHL, M...

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Published in:International Journal of Audiology Vol. 59; no. 10; pp. 727 - 737
Main Authors: Koerber, Raphaelle, Jennings, Mary Beth
Format: research systematic review tables/charts Journal Article
Published: Taylor & Francis Ltd Oct2020
Online Access:View this record in EBSCOhost
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        14992027
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      jtl: International Journal of Audiology
      issn: 14992027
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      dt: Oct2020
      vid: 59
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      pub: Taylor & Francis Ltd
      place: Philadelphia, Pennsylvania
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        10.1080/14992027.2020.1753120
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        atl: Increasing telephone accessibility for workers with hearing loss: a scoping review with recommendations.
      aug:
        au:
          Koerber, Raphaelle
          Jennings, Mary Beth
        affil: Graduate Program in Health and Rehabilitation Sciences, Faculty of Health Sciences, Western University, London, ON, Canada
      sug:
        subj:
          Hearing Disorders
          Employees with Disabilities
          Telephone
          Communication Aids for Persons with Disabilities
          Job Accommodation
          Human
          Scoping Review
          CINAHL Database
          Medline
          Assistive Listening Systems
      ab: A scoping review was undertaken to identify strategies which increase telephone accessibility for workers with hearing loss. The scoping review protocol outlined by the Joanna Brigg's Institute was used. Terms relating to hearing loss, telephones, and management strategies were searched in CINAHL, MEDLINE, and Web of Science. An additional hand search was also conducted for two journals and two publications from consumer organisations as they were known to publish relevant articles. Inclusion and exclusion criteria were applied to the resulting 1086 texts. Strategies from the selected texts were organised into categories through thematic analyses. Study sample: Eighty-four texts were included in the review. The effective telephone strategies fall into the following categories: amplifying the telephone signal, reducing background noise, listening to the telephone through both ears, accessing text-based supports to understanding telephone speech, using Internet-based telephony, optimising mobile phones, improving telephone skills and communication strategies, and requesting accommodation in the workplace. Strategies exist by which the telephone can be made more accessible to workers with hearing loss. These have the potential to benefit both workers and their employers.
      pubtype: Academic Journal
      doctype:
        research
        systematic review
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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