Pharmacists subject to complaints: a national study of pharmacists reported to health regulators in Australia.
Background: Complaints against pharmacists provide an opportunity for learning and improvement within the profession. The aim of the present study was to describe the nature and prevalence of complaints about pharmacists in Australia and to identify factors associated with an increased risk of compl...
| Publicado en: | Journal of Pharmacy Practice & Research Vol. 50; no. 5; pp. 391 - 399 |
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| Autores principales: | , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Wiley-Blackwell
Oct2020
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=146629104&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 146629104 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 1445937X 6CKV jtl: Journal of Pharmacy Practice & Research issn: 1445937X maglogo: N pubinfo: dt: Oct2020 vid: 50 iid: 5 pid: 480 pub: Wiley-Blackwell place: Malden, Massachusetts artinfo: ui: 146629104 145827158 146629104 146629104 10.1002/jppr.1633 146629104 ppf: 391 ppct: 8 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Pharmacists subject to complaints: a national study of pharmacists reported to health regulators in Australia. aug: au: Taouk, Yamna Bismark, Marie Hattingh, Hendrika Laetitia affil: Centre for Health Policy, Melbourne School of Population and Global Health, The University of Melbourne, Melbourne, Australia sug: subj: Pharmacists Australia Professional Misconduct Evaluation Professional Misconduct Psychosocial Factors Australia Human Female Male Adult Middle Age Aged Descriptive Statistics Regression Medication Errors Professional-Client Relations Documentation Sex Factors Age Factors Adult: 19-44 years Middle Aged: 45-64 years Aged: 65+ years Female Male ab: Background: Complaints against pharmacists provide an opportunity for learning and improvement within the profession. The aim of the present study was to describe the nature and prevalence of complaints about pharmacists in Australia and to identify factors associated with an increased risk of complaints. Method: De‐identified data on all pharmacists registered to practise in Australia between 1 January 2011 and 31 December 2016 was linked with complaints about pharmacists lodged with health regulators during the same period. Descriptive statistics describe the source, nature, outcome, and clustering of complaints. Regression analyses identify factors associated with complaints. Results: Around 6% of pharmacists who were registered over the six‐year study period were subject to at least one complaint to a regulator. Over half of these complaints resulted in regulatory action. Four‐fifths of complaints related to five issues: accuracy and appropriateness of dispensing, lawfulness of supply, communication and interpersonal behaviour, records and information, and the health of the pharmacist. Fewer than 1% of pharmacists were the subject of two or more complaints: this group accounted for nearly a third of all complaints. Male pharmacists and those aged 36 to 44 years were at increased risk of complaints compared with their peers. Conclusion: A small group of pharmacists in Australia receive a disproportionate share of complaints. Complaints against pharmacists provide an opportunity for learning and improvement within the profession. Improved understanding of complaint patterns may assist in the development of programs to reduce risk to patients and support safe practice by pharmacists. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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