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The Importance of Patient's Experience and Its Impact on Health Care System for People Receiving Traditional Chinese Medicine.

Objectives: Health system responsiveness is a complicated issue that guides researchers in determining an efficient methodology to enhance the understanding of health care systems' perspectives. This study examined the relationship between patients' experience profiles and their satisfaction with me...

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Published in:Journal of Alternative & Complementary Medicine Vol. 26; no. 12; pp. 1151 - 1159
Main Authors: Chiou, Shang-Jyh, Lee, Pei-Chen, Lee, Li-Hui, Lin, Kuan-Chia
Format: research tables/charts Journal Article
Published: Mary Ann Liebert, Inc. Dec2020
Online Access:View this record in EBSCOhost
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      dt: Dec2020
      vid: 26
      iid: 12
      pid: 1365
      pub: Mary Ann Liebert, Inc.
      place: New Rochelle, New York
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        10.1089/acm.2020.0143
        147543340
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        atl: The Importance of Patient's Experience and Its Impact on Health Care System for People Receiving Traditional Chinese Medicine.
      aug:
        au:
          Chiou, Shang-Jyh
          Lee, Pei-Chen
          Lee, Li-Hui
          Lin, Kuan-Chia
        affil: Department of Health Care Management, National Taipei University of Nursing and Health Sciences, Taipei, Taiwan, R.O.C.
      sug:
        subj:
          Patient Attitudes Evaluation
          Life Experiences Evaluation
          Medicine, Chinese Traditional
          Health Services
          Patient Satisfaction Evaluation
          Treatment Outcomes
          Human
          Male
          Female
          Infant, Newborn
          Infant
          Child, Preschool
          Child
          Adolescence
          Adult
          Middle Age
          Aged
          Aged, 80 and Over
          Funding Source
          Structural Equation Modeling
          Logistic Regression
          Comparative Studies
          Descriptive Statistics
          Odds Ratio
          Questionnaires
          Probability Sample
          Sampling Error
          Sample Size Determination
          Physician-Patient Relations
          Geographic Factors
          Health Services Accessibility
          Summated Rating Scaling
          Data Analysis Software
          Confidence Intervals
          Infant, Newborn: birth-1 month
          Infant: 1-23 months
          Child, Preschool: 2-5 years
          Child: 6-12 years
          Adolescent: 13-18 years
          Adult: 19-44 years
          Middle Aged: 45-64 years
          Aged: 65+ years
          Aged, 80 & over
          Male
          Female
      ab: Objectives: Health system responsiveness is a complicated issue that guides researchers in determining an efficient methodology to enhance the understanding of health care systems' perspectives. This study examined the relationship between patients' experience profiles and their satisfaction with medical outcomes. Design: The authors used 11 items from the Taiwanese Annual National Health Insurance survey and used latent class analysis (LCA) to develop experience profiles for 2012 Traditional Chinese Medicine (TCM) patients. A logistic regression model was developed to explore differences in patients' satisfaction with their treatment outcome across four groups identified using the LCA, with adjustment for demographic factors. Subjects: Patients' experiences with medical services in TCM in 2015. Outcome measures: Patients' satisfaction with their treatment outcome. Results: Participants (N = 2012) were divided into four groups. Regardless of gender and age, Group 2 (nall) held the lowest satisfaction with treatment outcome relative to those reported by the other three groups (odds ratios with p-value: Group 1 [pall]: 7.40, Group 3 [nComm]: 1.37, Group 4 [Skip]: 2.20, p < 0.001). Respondents with a more favorable patient experience reported higher satisfaction with treatment outcome. Conclusions: An increased favorable treatment experience in TCM (such as positive accessibility and better interpersonal relationships with providers) is associated with higher satisfaction with treatment outcome. The World Health Organization emphasizes that traditional medicine integrated with Western medicine can play an important role in achieving the goal of "Health for All." Health authorities should develop strategies aimed at enhancing patients' experiences in TCM to contribute to a positive care process.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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