Challenges Experienced by Behavioral Health Organizations in New York Resulting from COVID-19: A Qualitative Analysis.

This paper presents a qualitative content analysis of survey data collected from behavioral health care providers from throughout New York regarding the challenges faced as a result of COVID-19. Survey responses from 295 agency and program administrators and staff, representing 238 organizations, we...

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Publicado en:Community Mental Health Journal Vol. 57; no. 1; pp. 111 - 121
Autores principales: Murphy, Ann A., Karyczak, Sean, Dolce, Joni N., Zechner, Michelle, Bates, Francine, Gill, Kenneth J., Rothpletz-Puglia, Pamela
Formato: Artículo
Publicado: Springer Nature 2021
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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        atl: Challenges Experienced by Behavioral Health Organizations in New York Resulting from COVID-19: A Qualitative Analysis.
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          Murphy, Ann A.
          Karyczak, Sean
          Dolce, Joni N.
          Zechner, Michelle
          Bates, Francine
          Gill, Kenneth J.
          Rothpletz-Puglia, Pamela
        affil:
          Department of Psychiatric Rehabilitation and Counseling Professions, School of Health Professions, Rutgers, The State University of New Jersey, Piscataway, NJ, USA
          Department of Interdisciplinary Studies, School of Health Professions, Rutgers, The State University of New Jersey, Newark, NJ, USA
      su:
        New York (State)
        Attitude (Psychology)
        Business
        Communication
        Content analysis
        Grief
        Income
        Medical care
        Medical personnel
        Mental health
        Mental health services
        Organizational change
        Technology
        Qualitative research
        Psychosocial factors
        Patients' attitudes
        COVID-19 pandemic
        Executives
        Mental health personnel
        Safety
        Telemedicine
        Health insurance reimbursement
        Thematic analysis
        COVID-19
      sug:
        subj:
          Attitude (Psychology)
          Business
          Communication
          Content analysis
          Grief
          Income
          Medical care
          Medical personnel
          Mental health
          Mental health services
          Organizational change
          Technology
          Qualitative research
          Psychosocial factors
          Patients' attitudes
          COVID-19 pandemic
          New York (State)
          Offices of Mental Health Practitioners (except Physicians)
          Residential Mental Health and Substance Abuse Facilities
          Psychiatric and Substance Abuse Hospitals
          Executives
          Mental health personnel
          Safety
          Telemedicine
          Health insurance reimbursement
          Thematic analysis
          COVID-19
      keyword:
        Behavioral health
        Service delivery
        Telehealth
        Behavioral health
        Service delivery
        Telehealth
      ab: This paper presents a qualitative content analysis of survey data collected from behavioral health care providers from throughout New York regarding the challenges faced as a result of COVID-19. Survey responses from 295 agency and program administrators and staff, representing 238 organizations, were analyzed. Ten themes were identified: business operations, service provision, telehealth, safety, client concerns, staff concerns, supplies, technology, illness/grief/loss, and communication. These themes represent concerns that arose from the rapid transition to widespread use of telehealth, limited technology accessibility for both staff and clients, reduced revenue and billing changes, impact of COVID-19 infection itself and subsequent deaths of clients and staff, and necessary modifications for organizational communication both internally and externally. The implications of these challenges and the need for further research to identify how to best address them are discussed.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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