Changes in public perceptions and experiences of the Australian health‐care system: A decade of change.

Background: The views and experiences of the Australian public are an important barometer of the health system. This study provides key findings about the changing views held by Australians over time regarding their individual experiences and perceptions of the overall performance of the health syst...

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Published in:Health Expectations Vol. 24; no. 1; pp. 95 - 111
Main Authors: Ellis, Louise A., Pomare, Chiara, Gillespie, James A., Root, Jo, Ansell, James, Holt, Joanna, Wells, Leanne, Tran, Yvonne, Braithwaite, Jeffrey, Zurynski, Yvonne
Format: questionnaire/scale research tables/charts Journal Article
Published: Wiley-Blackwell Feb2021
Online Access:View this record in EBSCOhost
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      dt: Feb2021
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      pub: Wiley-Blackwell
      place: Malden, Massachusetts
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        10.1111/hex.13154
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        atl: Changes in public perceptions and experiences of the Australian health‐care system: A decade of change.
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          Ellis, Louise A.
          Pomare, Chiara
          Gillespie, James A.
          Root, Jo
          Ansell, James
          Holt, Joanna
          Wells, Leanne
          Tran, Yvonne
          Braithwaite, Jeffrey
          Zurynski, Yvonne
        affil: Centre for Healthcare Resilience and Implementation Science, Australian Institute of Health Innovation, Macquarie University, Sydney NSW,, Australia
      sug:
        subj:
          Public Opinion
          Health Care Delivery Australia
          Life Experiences
          Human
          Australia
          Surveys
          Self Report
          Health Status
          Chi Square Test
          Descriptive Statistics
          Data Analysis Software
          Linear Regression
          Male
          Female
          Adolescence
          Adult
          Middle Age
          Aged
          Aged, 80 and Over
          Funding Source
          Adolescent: 13-18 years
          Adult: 19-44 years
          Middle Aged: 45-64 years
          Aged: 65+ years
          Aged, 80 & over
          Male
          Female
      ab: Background: The views and experiences of the Australian public are an important barometer of the health system. This study provides key findings about the changing views held by Australians over time regarding their individual experiences and perceptions of the overall performance of the health system. Methods: A population‐based online survey was conducted in 2018 (N = 1024). Participants were recruited through market research panels. The results were compared with previous Australian population survey data sets from 2008 (N = 1146), 2010 (N = 1201) and 2012 (N = 1200), each of which used different population samples. The survey included questions consistent with previous surveys regarding self‐reported health status, and questions about use, opinions and experiences of the health system. Results: Overall, there has been a shift in views from 2008 to 2018, with a higher proportion of respondents now viewing the Australian health‐care system more positively (X2 (2, N = 4543) = 96.59, P <.001). In 2018, areas for attention continued to include the following: the need for more doctors, nurses and other health workers (29.0%); lower costs for care or Orion medicines (27.8%); more access to care (13.1%); and enhancements in residential aged care (17.3% rated these services as 'bad' or 'very bad'). Conclusions: This research suggests that Australians' perceptions of their health‐care system have significantly improved over the last decade; however, concerns have emerged over access to medicines, inadequate workforce capacity and the quality of aged care facilities. Our study highlights the value of periodically conducting public sentiment surveys to identify potential emerging health system problems.
      pubtype: Academic Journal
      doctype:
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        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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