Caring for Computers: The Hidden Work of Clinical Nurses during the Introduction of Health Information Systems in a Teaching Hospital in Taiwan.
Implementing health information systems for enhancing patient care and management occurs worldwide. Discovering how nurses, as important system end-users, experience technology-reliant clinical practice involved focus groups (n = 25) and in-depth individual interviews with nurses (n = 4) and informa...
| Publicado en: | Nursing Reports Vol. 11; no. 1; pp. 105 - 120 |
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| Autores principales: | , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
MDPI
Mar2021
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=149572379&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 149572379 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 2039439X EGNT jtl: Nursing Reports issn: 2039439X maglogo: N pubinfo: dt: Mar2021 vid: 11 iid: 1 pid: 97109 pub: MDPI artinfo: ui: 149572379 149572379 149572379 10.3390/nursrep11010011 149572379 ppf: 105 ppct: 15 formats: fmt: @attributes: type: P tig: atl: Caring for Computers: The Hidden Work of Clinical Nurses during the Introduction of Health Information Systems in a Teaching Hospital in Taiwan. aug: au: Huang, Feng-Tzu Gray, Richard affil: Liberal Arts Center, Department of Nursing, Da-Yeh University, Changhua 51591, Taiwan sug: subj: Clinical Nurse Specialists Health Information Systems Computers and Computerization Academic Medical Centers Taiwan Human Taiwan Qualitative Studies Interviews ab: Implementing health information systems for enhancing patient care and management occurs worldwide. Discovering how nurses, as important system end-users, experience technology-reliant clinical practice involved focus groups (n = 25) and in-depth individual interviews with nurses (n = 4) and informatics staff (n = 3) in a major Taiwanese medical center. This qualitative study explores the unintended effects of these systems on nurses' role and clinical practice. First, nurses' additional role caring for computer devices supporting patient care involves highly-demanding invisible effort, especially when tackling system malfunctions affecting patients with urgent conditions. Second, nurses are resourceful in developing solutions to protect patients during unexpected technical malfunctions. Third, troubleshooting using telephone technical support as the first resort is problematic. It is argued that computerization requires nurses to care for co-clients: patients and computers. Managing technical malfunctions is an unintended consequence for nurses, reflecting the hidden work required by new technology. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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