The evaluation of workers by customers as a method of control and monitoring in firms: Digital reputation and the European Union's General Data Protection Regulation.

As a method of surveillance and monitoring, the evaluation of workers by customers and employers and the disclosure of the results pose a series of challenges for the current legal framework of the European Union (EU). Employees subject to such evaluations are exposed to a far more intense and wider...

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Bibliographic Details
Published in:International Labour Review Vol. 160; no. 1; pp. 65 - 84
Main Author: TODOLÍ‐SIGNES, Adrián
Format: Article
Published: Open Library of Humanities Mar2021
Subjects:
Online Access:View this record in EBSCOhost
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        atl: The evaluation of workers by customers as a method of control and monitoring in firms: Digital reputation and the European Union's General Data Protection Regulation.
      aug:
        au: TODOLÍ‐SIGNES, Adrián
        affil: Assistant Professor of Labour Law, University of Valencia
      su:
        European Union
        General Data Protection Regulation, 2016
        Employee reviews
        Knowledge workers
      sug:
        subj:
          European Union
          General Data Protection Regulation, 2016
          Employee reviews
          Knowledge workers
      keyword:
        data protection
        employee monitoring
        EU
        freedom of information
        General Data Protection Regulation
        online reputation
        workers' privacy
        data protection
        employee monitoring
        EU
        freedom of information
        General Data Protection Regulation
        online reputation
        workers' privacy
      ab: As a method of surveillance and monitoring, the evaluation of workers by customers and employers and the disclosure of the results pose a series of challenges for the current legal framework of the European Union (EU). Employees subject to such evaluations are exposed to a far more intense and wider degree of monitoring of their work than traditional workers. The phenomenon arises from the adoption of a customer perspective, seeking to make work observable at all times, without any cost to firms. In this light, the author analyses the EU's General Data Protection Regulation, which establishes very specific restrictions when requesting and disclosing information about workers.
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      src: R
    language: English
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