Role Commitment and Role Maintenance Strategies: A Symbolic Interactionist Approach to Volunteering.

There are numerous reports on the rates of attrition among volunteers as a persistent challenge for organizations. In explaining volunteer attrition, researchers have predominantly: 1) provided an individualistic account of volunteering; 2) overlooked the interactional dimension of volunteer work an...

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Published in:Canadian Journal of Nonprofit & Social Economy Research / Revue canadienne de recherche sur les OSBL et l'économie sociale Vol. 12; no. 1; pp. 23 - 38
Main Author: Behnia, Behnam
Format: Article
Published: CISP Press Spring2021
Subjects:
Online Access:View this record in EBSCOhost
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      dt: Spring2021
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      pub: CISP Press
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        10.29173/cjnser.2021v12n1a370
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        atl: Role Commitment and Role Maintenance Strategies: A Symbolic Interactionist Approach to Volunteering.
      aug:
        au: Behnia, Behnam
        affil: Carleton University
      su:
        Volunteer service
        Volunteers
        Social role
        Role theory
      sug:
        subj:
          Volunteer service
          Volunteers
          Social role
          Role theory
      keyword:
        Role commitment
        Role maintenance strategies
        Social roles
        Symbolic interactionist approach
        Volunteering
        Bénévolat
        Engagement envers un rôle
        Interactionnisme symbolique
        Rôles sociaux
        Stratégies d'entretien des rôles
        Théorie des rôles
        Role commitment
        Role maintenance strategies
        Social roles
        Symbolic interactionist approach
        Volunteering
        Bénévolat
        Engagement envers un rôle
        Interactionnisme symbolique
        Rôles sociaux
        Stratégies d'entretien des rôles
        Théorie des rôles
      ab: There are numerous reports on the rates of attrition among volunteers as a persistent challenge for organizations. In explaining volunteer attrition, researchers have predominantly: 1) provided an individualistic account of volunteering; 2) overlooked the interactional dimension of volunteer work and the crucial role of interpretation in its development; and 3) assumed commitment as a function of satisfaction with volunteering experience. Drawing on the theoretical insights of a symbolic interactionist approach, this article contends that volunteers' role commitment hinges on their satisfaction with their interpretation of their interaction with clients, rather than the interaction itself. This perspective calls attention to the volunteer-client dyadic interaction, gives a prominent place to the social role and its definition, and draws attention to strategies used by volunteers to sustain challenging relationship with clients.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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