The care and feeding of 9-1-1 infrastructure: dispatcher culture as media work and infrastructural transformation.
Emergency dispatchers who receive 9-1-1 calls and initiate various emergency response services perform media work that produces 9-1-1 as an infrastructural system for the public at large. This should be considered media work because it centres the interpretation of media content and navigation of mu...
| Publicado en: | Cultural Studies Vol. 35; no. 4/5; pp. 792 - 814 |
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| Formato: | Artículo |
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Taylor & Francis Ltd
Jul-Sep2021
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=hlh&AN=152096644&site=ehost-live header: @attributes: shortDbName: hlh uiTerm: 152096644 longDbName: Humanities International Complete uiTag: AN controlInfo: bkinfo: jinfo: jid: 09502386 05G jtl: Cultural Studies issn: 09502386 maglogo: N pubinfo: dt: Jul-Sep2021 vid: 35 iid: 4/5 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 152096644 10.1080/09502386.2021.1895249 ppf: 792 ppct: 22 formats: fmt: – @attributes: type: T – @attributes: type: P size: 1.7MB tig: atl: The care and feeding of 9-1-1 infrastructure: dispatcher culture as media work and infrastructural transformation. aug: au: Ellcessor, Elizabeth affil: University of Virginia, Charlottesville, VA, USA su: Telephone emergency reporting systems Emergency communication systems Public safety First responders Multimedia systems Digital media sug: subj: Telephone emergency reporting systems Emergency communication systems Public safety First responders Multimedia systems Digital media keyword: 9-1-1 culture Emergency infrastructure media work telephone ab: Emergency dispatchers who receive 9-1-1 calls and initiate various emergency response services perform media work that produces 9-1-1 as an infrastructural system for the public at large. This should be considered media work because it centres the interpretation of media content and navigation of multimedia systems. While a nontraditional site for the study of media work, emergency dispatch can be studied through methods of media industry and infrastructure studies in order to understand how these workers are shaped by and shaping cultural attitudes toward new media, labour, and emergency itself. Using interviews, observations, job advertisements, and management literatures, this article traces the values and practices of dispatcher culture through the sites of 'the job', 'the console', and 'the community.' Through dispatchers' media work, the logistical infrastructure of 9-1-1 is gradually transformed. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: Y custom: Copyright of Cultural Studies is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. item: Cultural Studies holder: Taylor & Francis Ltd dt: @attributes: year: 2021 holdings: @attributes: islocal: N |
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