Topic Modeling as a Tool for Analyzing Library Chat Transcripts.
Library chat services are an increasingly important communication channel to connect patrons to library resources and services. Analysis of chat transcripts could provide librarians with insights into improving services. Unfortunately, chat transcripts consist of unstructured text data, making it im...
| Publicado en: | Information Technology & Libraries Vol. 40; no. 3; pp. 1 - 25 |
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| Autores principales: | , |
| Formato: | tables/charts Journal Article |
| Publicado: |
American Library Association
2021
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| Acceso en línea: | Ver este registro en EBSCOhost |