Design guidance for video chat system to support social engagement for older adults with and without mild cognitive impairment.
Background: Social engagement technologies offer an opportunity to reduce social isolation. However, there are barriers to adoption among older adults with and without Mild Cognitive Impairment (MCI). Technology designed to meet the needs of those users may improve the acceptability, adoption, and b...
| Publicado en: | Gerontechnology Vol. 20; no. 1; pp. 1 - 16 |
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| Autores principales: | , , , , , , |
| Formato: | pictorial research tables/charts Journal Article |
| Publicado: |
International Society for Gerontechnology
2020
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=155637503&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 155637503 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 15691101 904R jtl: Gerontechnology issn: 15691101 maglogo: N pubinfo: dt: 2020 vid: 20 iid: 1 pid: 54298 pub: International Society for Gerontechnology artinfo: ui: 155637503 155637503 155637503 10.4017/gt.2020.20.1.398.08 155637503 ppf: 1 ppct: 15 formats: tig: atl: Design guidance for video chat system to support social engagement for older adults with and without mild cognitive impairment. aug: au: Qiong Nie Nguyen, Lydia T. Myers, Dillon Gibson, Alan Kerssens, Chantal Mudar, Raksha A. Rogers, Wendy A. affil: Department of Kinesiology and Community Health, University of Illinois at Urbana-Champaign, Illinois, USA sug: subj: Cognition Disorders Software Design Videoconferencing Digital Technology Utilization Social Participation Human Multimethod Studies Qualitative Studies Quantitative Studies Aged Communication User-Computer Interface Aged: 65+ years ab: Background: Social engagement technologies offer an opportunity to reduce social isolation. However, there are barriers to adoption among older adults with and without Mild Cognitive Impairment (MCI). Technology designed to meet the needs of those users may improve the acceptability, adoption, and benefits of social engagement technology. Objective: The goal was to assess older adults' needs and preferences for using video chat systems. We used the Technology Acceptance Model as a framework for evaluating and optimizing usability of a web-based video chat system for older adults with and without MCI. Methods: Mixed methods (qualitative and quantitative) were used to achieve this objective. We developed questionnaires and interviews to identify experiences with video chat, and preferences and attitudes towards a web-based video chat system. We conducted heuristic analysis to evaluate and improve the usability of the system. Results: Participants reportedly used video chat less than other social network tools (e.g., Email). They were open to using a web-based video chat system to meet new people of all ages with shared interests. Their favorite topics of conversation were books, health, family, and exercise. Their ideal group size for a video chat session was 3 to 6 people. Overall, participants' attitudes toward the system were positive and they perceived the system as easy to use and useful for social engagement. Their evaluations indicated high usability of the system. However, individuals with MCI might require additional assistance to use the system. Usability issues were identified, such as technical terminology, small font size, and potentially confusing icons that were addressed in the redesign. Conclusion: Older adults, with and without MCI, were interested in using a social engagement technology to interact with previously unfamiliar individuals with shared interests. They provided valuable insights for the design of the systems. Our findings provide guidance for the design of social engagement technologies. Our research approach serves as a case study for the assessment of other technology platforms. pubtype: Academic Journal doctype: pictorial research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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