Key Patient Experience Drivers That Result in Exemplary Overall Provider Performance Ratings in the Ambulatory Environment: A Quantitative Study.
This study highlights the key drivers that form particular patient impressions resulting in exemplary overall provider performance ratings across service lines in the ambulatory environment. Two national samples of CG-CAHPS data were analyzed. Results indicate variance of impact among all CG-CAHPS q...
| Publicado en: | Journal of Ambulatory Care Management Vol. 45; no. 3; pp. 182 - 191 |
|---|---|
| Autores principales: | , |
| Formato: | research Journal Article |
| Publicado: |
Lippincott Williams & Wilkins
Jul-Sep2022
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=157073573&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 157073573 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 01489917 0NV jtl: Journal of Ambulatory Care Management issn: 01489917 maglogo: N pubinfo: dt: Jul-Sep2022 vid: 45 iid: 3 pid: 5086 pub: Lippincott Williams & Wilkins place: Baltimore, Maryland artinfo: ui: 157073573 157073573 157073573 10.1097/JAC.0000000000000417 157073573 ppf: 182 ppct: 9 formats: tig: atl: Key Patient Experience Drivers That Result in Exemplary Overall Provider Performance Ratings in the Ambulatory Environment: A Quantitative Study. aug: au: Jurdi, Zahi R. Crosby Jr, Joseph F. affil: Department of Health Sciences & Kinesiology, Waters College of Health Professions, Georgia Southern University, Savannah. sug: subj: Patient Satisfaction Ambulatory Care Quality of Health Care Task Performance and Analysis Health Services Accessibility Quantitative Studies Patient Assessment Primary Health Care Health Personnel Independent Variable Data Analysis Software Human ab: This study highlights the key drivers that form particular patient impressions resulting in exemplary overall provider performance ratings across service lines in the ambulatory environment. Two national samples of CG-CAHPS data were analyzed. Results indicate variance of impact among all CG-CAHPS questions on "top-box" scores for overall rating of provider among specialties. Interestingly, the same 5 explanatory variables—provider listened carefully, provider spent enough time, provider showed respect, provider knew important information about medical history, and provider explained things clearly—had the greatest explanatory power across the primary and specialty care samples when analyzed via multiple logistic regression analysis. pubtype: Academic Journal doctype: research Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|