Human Performance Consequences of Automated Decision Aids: The Impact of Time Pressure.
Objective: The study addresses the impact of time pressure on human interactions with automated decision support systems (DSSs) and related performance consequences.Background: When humans interact with DSSs, this often results in worse performance than could be expected from the automation alone. P...
| Published in: | Human Factors Vol. 64; no. 4; pp. 617 - 635 |
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| Main Authors: | , |
| Format: | Journal Article |
| Published: |
Sage Publications Inc.
Jun2022
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| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=157107146&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 157107146 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 00187208 HMF jtl: Human Factors issn: 00187208 maglogo: Y pubinfo: dt: Jun2022 vid: 64 iid: 4 pid: 344 pub: Sage Publications Inc. place: Thousand Oaks, California artinfo: ui: 157107146 157107146 NLM33111557 10.1177/0018720820965019 NLM33111557 157107146 ppf: 617 ppct: 18 formats: tig: atl: Human Performance Consequences of Automated Decision Aids: The Impact of Time Pressure. aug: au: Rieger, Tobias Manzey, Dietrich affil: 26524 Technische Universität Berlin, Germany sug: subj: Task Performance and Analysis Decision Support Techniques Automation Technology Impact of Events Scale Ferrans and Powers Quality of Life Index ab: Objective: The study addresses the impact of time pressure on human interactions with automated decision support systems (DSSs) and related performance consequences.Background: When humans interact with DSSs, this often results in worse performance than could be expected from the automation alone. Previous research has suggested that time pressure might make a difference by leading humans to rely more on a DSS.Method: In two laboratory experiments, participants performed a luggage screening task either manually, supported by a highly reliable DSS, or by a low reliable DSS. Time provided for inspecting the X-rays was 4.5 s versus 9 s varied within-subjects as the time pressure manipulation. Participants in the automation conditions were either shown the automation's advice prior (Experiment 1) or following (Experiment 2) their own inspection, before they made their final decision.Results: In Experiment 1, time pressure compromised performance independent of whether the task was performed manually or with automation support. In Experiment 2, the negative impact of time pressure was only found in the manual but not in the two automation conditions. However, neither experiment revealed any positive impact of time pressure on overall performance, and the joint performance of human and automation was mostly worse than the performance of the automation alone.Conclusion: Time pressure compromises the quality of decision-making. Providing a DSS can reduce this effect, but only if the automation's advice follows the assessment of the human.Application: The study provides suggestions for the effective implementation of DSSs in addition to supporting concerns that highly reliable DSSs are not used optimally by human operators. pubtype: Academic Journal doctype: Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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