Implementing a Chatbot on a Library Website.
A library's website is a virtual point of contact for interacting with its patrons. Ensuring a library's website has easily findable content is critical for providing access to library resources and highlighting services and events. One tool for assisting with content findability is a chatbot, a for...
| Publicado en: | Journal of Web Librarianship Vol. 16; no. 2; pp. 120 - 143 |
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| Autores principales: | , |
| Formato: | case study pictorial research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Apr-Jun2022
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=157382891&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 157382891 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 19322909 31RH jtl: Journal of Web Librarianship issn: 19322909 maglogo: N pubinfo: dt: Apr-Jun2022 vid: 16 iid: 2 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 157382891 156190038 157382891 157382891 10.1080/19322909.2022.2060893 157382891 ppf: 120 ppct: 23 formats: tig: atl: Implementing a Chatbot on a Library Website. aug: au: Ehrenpreis, Michelle DeLooper, J. affil: Leonard Lief Library, Lehman College – CUNY, Bronx, New York, USA sug: subj: Colleges and Universities Libraries, Academic Administration World Wide Web Utilization Program Implementation User-Computer Interface Utilization Access to Information Artificial Intelligence Utilization Software Utilization Educational Technology Utilization Information Retrieval Methods Students, College Human Algorithms Natural Language Processing Vendor Relations New York Health Sciences Librarians Wide Area Information Server Online Services Neural Networks (Computer) COVID-19 Pandemic Workflow ab: A library's website is a virtual point of contact for interacting with its patrons. Ensuring a library's website has easily findable content is critical for providing access to library resources and highlighting services and events. One tool for assisting with content findability is a chatbot, a form of artificial intelligence software. In this case study, Lehman College's Leonard Lief Library implemented Ivy, a proprietary educational software chatbot on its website, the first of its kind for an academic library. This chatbot functioned as a new tool that assisted users seeking information and provided insight to librarians about the kinds of topics students search for via the library website. This article provides the first detailed description in the literature of an implementation of a proprietary chatbot for an academic library. pubtype: Academic Journal doctype: case study pictorial research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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