Using Machine Learning and Natural Language Processing to Analyze Library Chat Reference Transcripts.

The use of artificial intelligence and machine learning has rapidly become a standard technology across all industries and businesses for gaining insight and predicting the future. In recent years, the library community has begun looking at ways to improve library services by applying AI and machine...

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Detalles Bibliográficos
Publicado en:Information Technology & Libraries Vol. 41; no. 3; pp. 1 - 11
Autor principal: Yongming Wang
Formato: research tables/charts Journal Article
Publicado: American Library Association Sep2022
Acceso en línea:Ver este registro en EBSCOhost