Implementation of strengths model case management in seven mental health agencies in Canada: Direct‐service practitioners' implementation experience.

Rationale: Implementation of strengths model case management is increasing internationally. However, few studies have focused on its implementation process, and none have specifically addressed the implementation experience of direct‐service practitioners. Objective: This paper presents factors that...

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Publicado en:Journal of Evaluation in Clinical Practice Vol. 28; no. 6; pp. 1127 - 1138
Autores principales: Briand, Catherine, Roebuck, Maryann, Vallée, Catherine, Bergeron‐Leclerc, Christiane, Krupa, Terry, Durbin, Janet, Aubry, Tim, Goscha, Rick, Latimer, Eric
Formato: research tables/charts Journal Article
Publicado: Wiley-Blackwell Dec2022
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Dec2022
      vid: 28
      iid: 6
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      pub: Wiley-Blackwell
      place: Malden, Massachusetts
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        10.1111/jep.13696
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        atl: Implementation of strengths model case management in seven mental health agencies in Canada: Direct‐service practitioners' implementation experience.
      aug:
        au:
          Briand, Catherine
          Roebuck, Maryann
          Vallée, Catherine
          Bergeron‐Leclerc, Christiane
          Krupa, Terry
          Durbin, Janet
          Aubry, Tim
          Goscha, Rick
          Latimer, Eric
        affil: Research Center of Montreal Mental Health University Institut, Montreal Québec,, Canada
      sug:
        subj:
          Case Management Canada
          Mental Health Services
          Hospitals, Psychiatric
          Implementation Science
          Human
          Canada
          Program Implementation
          Qualitative Studies
          Semi-Structured Interview
          Case Managers
          Supervisors and Supervision
      ab: Rationale: Implementation of strengths model case management is increasing internationally. However, few studies have focused on its implementation process, and none have specifically addressed the implementation experience of direct‐service practitioners. Objective: This paper presents factors that facilitate and impede the successful implementation of the strengths model, with a specific focus on practitioners who deliver the intervention directly to service recipients. Method: To address this objective, a qualitative study of seven mental health agencies that implemented the model was conducted, involving a combination of participant observations and qualitative semistructured interviews with case managers, team supervisors, and senior managers. Qualitative data were analyzed using open coding followed by axial coding. Finally, the findings were aligned with an adapted Consolidated Framework for Implementation Research. Results: Implementation of the strengths model involved a significant change in practice for case management practitioners. The results confirm that at the beginning of implementation, the strengths model was perceived as complex and not always adaptable to on‐the‐ground realities. With time, and with support from management, ongoing training and supervision sessions, and reflection and discussion, practitioners regained feelings of competence and resistance to the model diminished. The use of the model's structured team‐based supervision tools was fundamental to supporting the implementation process by enabling an interactive and concrete training approach. Conclusions: The more an approach leads to changes in daily practice and is perceived as complex, the more concrete support is needed during implementation. This article highlights the importance of attending to a practitioner's sense of personal effectiveness and competence in the adoption of new practices.
      pubtype: Academic Journal
      doctype:
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        tables/charts
        Journal Article
      ougenre: Article
    language: English
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