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User performance on laptops vs. tablets: an experiment in the field.

This research presents the results of a field experiment that measured users' performance, satisfaction and confidence in completing a number of different Business Intelligence (BI) tasks using tablets and compares the results with those obtained with laptops. Previous usability research for tablets...

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Published in:Behaviour & Information Technology Vol. 41; no. 13; pp. 2878 - 2887
Main Authors: Liberatore, Matthew J., Wagner, William P.
Format: research tables/charts Journal Article
Published: Taylor & Francis Ltd Oct2022
Online Access:View this record in EBSCOhost
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      dt: Oct2022
      vid: 41
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      pub: Taylor & Francis Ltd
      place: Philadelphia, Pennsylvania
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        10.1080/0144929X.2021.1956589
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        atl: User performance on laptops vs. tablets: an experiment in the field.
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        au:
          Liberatore, Matthew J.
          Wagner, William P.
        affil: Department of Management and Operations, Villanova School of Business, Villanova University, Villanova, PA, USA
      sug:
        subj:
          Business Intelligence
          Task Performance and Analysis
          Computers, Portable
          Computers, Hand-Held
          Job Performance Evaluation
          Consumer Satisfaction Evaluation
          Confidence Evaluation
          Consumer Attitudes Evaluation
          Human
          Field Studies
          Experimental Studies
          Comparative Studies
          Random Assignment
          Convenience Sample
          Descriptive Statistics
          Male
          Female
          Adult
          Middle Age
          Aged
          Pearson's Correlation Coefficient
          Chi Square Test
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          Middle Aged: 45-64 years
          Aged: 65+ years
          Male
          Female
      ab: This research presents the results of a field experiment that measured users' performance, satisfaction and confidence in completing a number of different Business Intelligence (BI) tasks using tablets and compares the results with those obtained with laptops. Previous usability research for tablets addressed basic, elemental, non-complex tasks. This study takes advantage of improvements in technology that make it feasible to conduct experiments with actual business users performing complex tasks at their corporate sites using a mobile lab. The motivation for conducting the field study was to determine the task-technology fit for tablets when completing complex business tasks. Previous task-technology fit research employed the use of surveys and/or interviews to collect data regarding the perceived fit of a specific technology to a task. The perceived fit was then seen to affect performance. Since we obtained experimental task performance and user satisfaction data, the data itself can be used to assess fit. This research shows that users working on laptops perform better than users with tablets for completing a variety of BI tasks.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
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      ougenre: Article
    language: English
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