Crowdsourcing Operational and Design Flaws of Diabetes Mobile Apps.

Unfortunately, many of the diabetes mobile apps have operational and design flaws that are debarring users from maximizing from the self-management paradigm. We, therefore, aim to identify the markers of operational and design flaws of diabetes mobile apps to facilitate a better user-centred design....

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Publicado en:Journal of Medical Systems Vol. 46; no. 12; pp. 1 - 12
Autores principales: Ossai, Chinedu I., Wickramasinghe, Nilmini
Formato: research tables/charts Journal Article
Publicado: Springer Nature Dec2022
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Dec2022
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      pub: Springer Nature
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        10.1007/s10916-022-01879-z
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        atl: Crowdsourcing Operational and Design Flaws of Diabetes Mobile Apps.
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          Ossai, Chinedu I.
          Wickramasinghe, Nilmini
        affil: Faculty of Health, Arts and Design, School of Health Sciences, Department of Health and Medical Sciences, Swinburne University, John Street Hawthorn, 3122, Victoria, Australia
      sug:
        subj:
          Crowdsourcing
          Software Design
          Mobile Applications
          Diabetes Mellitus
          Consumer Attitudes Evaluation
          Human
          Diabetic Patients
          Usability Study
          Thematic Analysis
          User-Computer Interface
          Data Management
          Appointments and Schedules
          Self-Management
          Blood Glucose Monitoring
          Diet
          Exercise
          Medication Compliance
          Data Security
      ab: Unfortunately, many of the diabetes mobile apps have operational and design flaws that are debarring users from maximizing from the self-management paradigm. We, therefore, aim to identify the markers of operational and design flaws of diabetes mobile apps to facilitate a better user-centred design. e crowdsourced negative user review comments (rating score: 1–3) of 47 diabetes mobile apps from the google play store. A total of 781 negative user comments (rating score 1–3) from the apps are coded to identify and categorize the themes relating to the operational and design flaws. The operational and design flaws account for 50.32% of the challenges faced by the unhappy diabetes mobile apps users. Among them, 44.73% have issues with app crashing, 17.3% are concerned about device compatibility that inhibits seamless operations, 9.67% are worried about the problem of data uploading. Poor design is a worry to 19.29% of the users who complain of the crowded user interface, poor data management, poor analytics, difficulty scheduling doctors' appointments, and transferring data. More patients with diabetes can be encouraged to continue using diabetes mobile apps for self-management of diabetes through improved design and a pace-wise software advancement to match the ever-growing enhancements in android operating systems and telecommunication devices. This will help to counter most of the challenges identified in this study.
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    language: English
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