The Autonomy Tussle: AI Technology and Employee Job Crafting Responses.
With the development of artificial intelligence (AI) and its applications, such as learning algorithms, it seems likely that work and organization will be profoundly reshaped. While this subject has been debated in broad terms (Arntz et al., 2016; Brynjolfsson & McAfee, 2014; Faraj et al., 2018), li...
| Publicado en: | Industrial Relations / Relations Industrielles Vol. 77; no. 3; pp. 1 - 20 |
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| Autores principales: | , , |
| Formato: | Artículo |
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Universite Laval, Department of Industrial Relations
2022
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=161328101&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 161328101 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 0034379X RID jtl: Industrial Relations / Relations Industrielles issn: 0034379X maglogo: N pubinfo: dt: 2022 vid: 77 iid: 3 pid: 2433 pub: Universite Laval, Department of Industrial Relations artinfo: ui: 161328101 10.7202/1094209ar ppf: 1 ppct: 19 formats: fmt: @attributes: type: P size: 1.1MB tig: atl: The Autonomy Tussle: AI Technology and Employee Job Crafting Responses. aug: au: PEREZ, Fabienne CONWAY, Neil ROQUES, Olivier affil: Toulouse School of Management, Université Toulouse Capitole, CNRS, France School of Business and Management, Royal Holloway, University of London, Egham, Surrey, U.K. Aix Marseille Univ, Université de Toulon, CERGAM, IAE Aix-Marseille, Aix-en-Provence, France su: Artificial intelligence Employees Career changes Banking industry Work environment Job applications Machine learning Work design Bank employees sug: subj: Artificial intelligence Employees Career changes Banking industry Work environment Savings Institutions Other Depository Credit Intermediation Personal and commercial banking industry Commercial Banking Job applications Machine learning Work design Bank employees keyword: algorithmes algorithms artificial intelligence banking banque intelligence artificielle job crafting job redesign algorithmes banque intelligence artificielle algorithmes algorithms artificial intelligence banking banque intelligence artificielle job crafting job redesign algorithmes banque intelligence artificielle ab: With the development of artificial intelligence (AI) and its applications, such as learning algorithms, it seems likely that work and organization will be profoundly reshaped. While this subject has been debated in broad terms (Arntz et al., 2016; Brynjolfsson & McAfee, 2014; Faraj et al., 2018), little has been written specifically from the perspective of employees (Phan et al., 2017). Little is known about the impact of AI on their work experiences and how they may respond. In a qualitative study of 27 bank employees, we investigated how learning algorithms shaped working conditions, how they affected autonomy and the meaning of work and how these constructs changed over time. The employees responded to the changes through job crafting behaviours (Wrzesniewski & Dutton, 2001). By considering the effects of the learning algorithms on the employees' work experiences from their perspective, we offer a novel application of job crafting theory to AI technology. The employees responded to AI by changing task and relationship boundaries, and cognitively reframed their jobs. Their job crafting behaviours can be interpreted broadly as attempts to rebalance their levels of autonomy (which were initially reduced by the introduction of AI), to move toward closer personal relationships with customers and to reposition their meaning of work. In general, employees' job crafting also had implications for employees' managers, customers, and their work context in terms of the meaning of the AI tools and how they were used. Employees' concerted response across the three job crafting dimensions underlines the importance of synergy across job crafting dimensions if they are to be successful in altering employees' experience of work and enhancing the human value of their services. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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