Providing different levels of accuracy about the reliability of automation to a human operator: impact on human performance.
Previous research has suggested that supervising automation can lead to a decrease in human performance, especially when automation is not totally reliable. Providing context-related information about reliability can help operators to better adjust their behaviour in a human–automation interaction c...
| Publicado en: | Ergonomics Vol. 66; no. 2; pp. 217 - 227 |
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| Autor principal: | |
| Formato: | research Journal Article |
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Taylor & Francis Ltd
Feb2023
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=161465121&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 161465121 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 00140139 ERO jtl: Ergonomics issn: 00140139 maglogo: Y pubinfo: dt: Feb2023 vid: 66 iid: 2 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 161465121 156432533 161465121 161465121 10.1080/00140139.2022.2069870 161465121 ppf: 217 ppct: 10 formats: tig: atl: Providing different levels of accuracy about the reliability of automation to a human operator: impact on human performance. aug: au: Avril, Eugénie affil: Department of Psychology, Université Côte d'Azur, LAPCOS, Nice, France sug: subj: Automation Reliability Task Performance and Analysis Evaluation Human Trust Supervisors and Supervision Behavior User-Computer Interface ab: Previous research has suggested that supervising automation can lead to a decrease in human performance, especially when automation is not totally reliable. Providing context-related information about reliability can help operators to better adjust their behaviour in a human–automation interaction context. However, previous studies have not specified the level of accuracy that this information should provide to the human operator. The objective of this study was to investigate the effects of different levels of information accuracy about an automation's reliability on human performance. Results showed that accuracy of information about reliability improves performance when specific percentages of reliability were given to the participants. Participants had a better performance in the condition of high accuracy of information. A link between perceived reliability and trust was found: the more the trust in automation increased, the more the perceived reliability increased. Practitioner summary: The experiment dealt with how accurate information about automation's reliability influences people's performance when supervising an automated task. Overall, this research suggests that designing systems that provide accurate, useful information can reduce the frequency of automation bias. Trust and perceived reliability of automation are related. Abbreviations: MATB: multi attribute task battery pubtype: Academic Journal doctype: research Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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