Social Workers' Experiences of Bureaucracy: A Systematic Synthesis of Qualitative Studies.
Since the 1990s managerialism has spread across the public sector, implementing private sector practices targeting greater efficiency in public services. Consequently, reforms focusing on risk management, standardisation, fragmentation and accountability have increased demands for paperwork and proc...
| Publicado en: | British Journal of Social Work Vol. 53; no. 1; pp. 513 - 534 |
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| Autores principales: | , , |
| Formato: | research systematic review tables/charts Journal Article |
| Publicado: |
Oxford University Press / USA
Jan2023
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=161602946&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 161602946 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 00453102 BHO jtl: British Journal of Social Work issn: 00453102 maglogo: N pubinfo: dt: Jan2023 vid: 53 iid: 1 pid: 622 pub: Oxford University Press / USA artinfo: ui: 161602946 161602946 161602946 10.1093/bjsw/bcac106 161602946 ppf: 513 ppct: 21 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Social Workers' Experiences of Bureaucracy: A Systematic Synthesis of Qualitative Studies. aug: au: Pascoe, Katheryn Margaret Waterhouse-Bradley, Bethany McGinn, Tony affil: Department of Applied Social and Policy Sciences, University of Ulster , Newtownabbey, BT37 0QB, UK sug: subj: Social Workers Work Experiences Social Worker Attitudes Social Work Public Sector Management Qualitative Studies Professional Competence Risk Management Social Welfare Adaptation, Psychological Accountability Coping Documentation Surveys Focus Groups Psycinfo Systematic Review Funding Source Data Analysis Software Descriptive Statistics Human ab: Since the 1990s managerialism has spread across the public sector, implementing private sector practices targeting greater efficiency in public services. Consequently, reforms focusing on risk management, standardisation, fragmentation and accountability have increased demands for paperwork and procedure compliance from street-level bureaucrats (SLBs). Focusing specifically on the impact on social work, this paper presents the findings of a systematic literature review synthesising social workers experience of bureaucracy across thirty-nine published qualitative studies. Despite warnings being voiced about the risks associated with enforcing highly bureaucratic and managerial cultures in social work, evidence reinforces the consequences predicted over two decades prior. Major themes from the systematic synthesis include negative effects on social workers and service users, social workers' resistance to bureaucratic structures and the coping strategies they employed. Although the review found some positive perspectives, this was sporadic and only reported in a minority of studies. As SLBs, social workers face an important question: What should be prioritised in the delivery of social services? Managing procedures, administration and documentation or pursuing sustainable change through meaningful engagement with service users? pubtype: Academic Journal doctype: research systematic review tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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