Impact of Service Quality on Customer Satisfaction and Loyalty towards Flexible Management in the German Banking Sector.

Background: The introduction of advanced types of banking networks such as Online banking, Automated Teller Machines (ATM), telephone banking, as well as mature capital markets and global competition have prompted bankers to explore the value of consumer loyalty. Top companies know that the path to...

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Publicado en:	Journal of Humanities & Social Sciences Research Vol. 4; no. 2; pp. 36 - 51
Autores principales:	Ramzani, Sara Ravan, Gharleghi, Behrooz, Watson, Alison, Smith, Hugh, Horam, Phungmayo, Cunha-Cruz, Victor, Basnet, Anjana
Formato:	Artículo
Publicado:	BP Services Dec2022
Materias:	Customer satisfaction Customer loyalty Banking industry Quality of service Automated teller machines Germany
Acceso en línea:	Ver este registro en EBSCOhost