The relationship between problem‐solving behaviour and performance – Analysing tool use and information retrieval in a computer‐based office simulation.
Background: Problem‐solving competences have evolved into key skills for professionals. Computer‐based business simulations enable the analysis of problem‐solving processes beyond end results. An important aspect of successful problem‐solving is to systematically use built‐in tools and process the p...
| Publicado en: | Journal of Computer Assisted Learning Vol. 39; no. 2; pp. 617 - 644 |
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| Autores principales: | , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Wiley-Blackwell
Apr2023
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=162203190&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 162203190 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 02664909 6M1 jtl: Journal of Computer Assisted Learning issn: 02664909 maglogo: Y pubinfo: dt: Apr2023 vid: 39 iid: 2 pid: 480 pub: Wiley-Blackwell place: Malden, Massachusetts artinfo: ui: 162203190 160972403 162203190 162203190 10.1111/jcal.12770 162203190 ppf: 617 ppct: 27 formats: tig: atl: The relationship between problem‐solving behaviour and performance – Analysing tool use and information retrieval in a computer‐based office simulation. aug: au: Ludwig, Sabrina Rausch, Andreas affil: Chair of Economic and Business Education – Workplace Learning, University of Mannheim, Mannheim, Germany sug: subj: Problem Solving Computer Simulation Information Retrieval Information Storage Cluster Analysis Cognitive Therapy Data Mining Professional Competence Mental Processes Computing Methodologies Adult Education Human Male Female Young Adult Information Resources Clinical Assessment Tools Male Female ab: Background: Problem‐solving competences have evolved into key skills for professionals. Computer‐based business simulations enable the analysis of problem‐solving processes beyond end results. An important aspect of successful problem‐solving is to systematically use built‐in tools and process the provided information efficiently. Objectives: This investigation explores the relationship between students' tool use, information retrieval, and problem‐solving success in a computerized problem‐solving office simulation. Methods: Around 30,000 recorded behavioural log data points of 432 German vocational students were analysed. Results and Conclusion: Distinct user groups are identified and cognitive problem‐solving competences are assessed to draw a link between behaviour and performance. An explorative cluster analysis based on student behaviour revealed four clusters. Significant results support the use of two cognitive tools that lead to success. One successful behaviour is using a notepad, a domain‐general and voluntary tool. Another successful problem‐solving behaviour is the use of a domain‐specific and solution‐relevant spreadsheet program. Note‐taking organizes information and mental processes while the spreadsheet leads to efficient computing. In line with other studies, students with higher problem‐solving competences tend to access tools and documents providing information more frequently. Takeaways: Domain‐general tool use differs from domain‐specific tool use over time. There are two different successful behaviour patterns in complex problem solving. Instructional and simulation designers should provide specific tools to support students as well as tackle problems. Lay Description: Complex problem‐solving behaviour is very context‐specific.To the authors' knowledge, no study exists on the relationship between problem‐solving behaviour and success in a computer‐based office simulation in the business domain.Based on log files of 432 students, this study identifies student clusters demonstrating different behaviour and success.Regarding practical implications, instructional and simulation designers should provide specific tools to support students as well as tackle problems. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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