Identifying diversity, equity, and inclusion enhancement opportunities through an online mixed methods library survey.

Objective: A mixed methods survey was conducted at a health sciences library to assess patrons' perceptions of the library's digital and physical environments in relation to diversity, equity, and inclusion (DEI). Methods: Developed by the library's DEI Team and preceded by a pilot assessment, the s...

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Publicado en:Journal of the Medical Library Association Vol. 110; no. 4; pp. 438 - 449
Autores principales: Morgan-Daniel, Jane, Norton, Hannah F., Adkins, Lauren E., Tennant, Michele R., Edwards, Mary E., Daley, Matthew
Formato: research tables/charts Journal Article
Publicado: University of Pittsburgh, University Library System Oct2022
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Oct2022
      vid: 110
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      pub: University of Pittsburgh, University Library System
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        atl: Identifying diversity, equity, and inclusion enhancement opportunities through an online mixed methods library survey.
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          Morgan-Daniel, Jane
          Norton, Hannah F.
          Adkins, Lauren E.
          Tennant, Michele R.
          Edwards, Mary E.
          Daley, Matthew
        affil: Community Engagement and Health Literacy Librarian, University of Florida Health Science Center Libraries, Gainesville, FL
      sug:
        subj:
          Diversity, Equity, Inclusion
          Libraries, Health Sciences
          Libraries, Electronic
          Consumer Attitudes
          Built Environment
          Human
          Male
          Female
          Multimethod Studies
          Surveys
          Pilot Studies
          Summated Rating Scaling
          Questionnaires
          LGBTQ+ Persons
          Descriptive Statistics
          Comparative Studies
          Thematic Analysis
          Feedback
          Male
          Female
      ab: Objective: A mixed methods survey was conducted at a health sciences library to assess patrons' perceptions of the library's digital and physical environments in relation to diversity, equity, and inclusion (DEI). Methods: Developed by the library's DEI Team and preceded by a pilot assessment, the survey posed 17 Likert Scale questions and 2 free-text response questions on the topics of belonging, inclusivity, equitability, emotional and physical safety, and commitment to DEI. The survey was created in Qualtrics, pilot tested, and launched in February 2020 for approximately 12 weeks. Results: Objective question responses were received from 101 individuals, with 24 open-ended responses. The quantitative findings showed largely positive perceptions of the DEI climate. Questions about feeling welcome and feeling physically safe were among those with the highest responses. The three lower-scoring questions indicate areas for improvement, including services for people whose native language is not English, for individuals with disabilities, and for families. The qualitative findings indicate the library's strengths include its exhibitions, welcoming atmosphere, and LGBTQ+ inclusivity initiatives. In contrast, opportunities for enhancement encompass non-English language resources, website updates, and accessibility to some physical spaces. Conclusion: The DEI Team is using the online survey data to enhance library services, staffing, programming, policies, and spaces. These improvements include looking into providing a space for patrons with families, expanding services for individuals whose first language is not English, assessing library accessibility for people with physical disabilities, and enhancing the physical space with quiet areas, improved lighting, and meditation spaces. Employee DEI training is ongoing, using results from a training needs survey to identify knowledge gaps. The library has a history of successful partnerships with campus entities, which will help the DEI Team to move forward with their work.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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