The significance of the library's physical space: how COVID-19 impacted a consumer health service.
Background: During the beginning of the COVID-19 pandemic, many consumer health libraries were forced to close their doors to patrons. At the Health Information Center in Knoxville, Tennessee, the physical space closed, while health information services continued to be provided via phone and email....
| Publicado en: | Journal of the Medical Library Association Vol. 111; no. 1/2; pp. 606 - 612 |
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| Autores principales: | , , |
| Formato: | tables/charts Journal Article |
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University of Pittsburgh, University Library System
Jan-Apr2023
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=164073153&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 164073153 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 15365050 PI8 jtl: Journal of the Medical Library Association issn: 15365050 maglogo: N pubinfo: dt: Jan-Apr2023 vid: 111 iid: 1/2 pid: 60406 pub: University of Pittsburgh, University Library System place: Pittsburgh, Pennsylvania artinfo: ui: 164073153 164073153 164073153 10.5195/jmla.2023.1420 164073153 ppf: 606 ppct: 6 formats: fmt: @attributes: type: P tig: atl: The significance of the library's physical space: how COVID-19 impacted a consumer health service. aug: au: Grabeel, Kelsey L. Watson, Cameron Wilson, Alexandria Q. affil: Associate Professor, Health Information Center, Preston Medical Library, University of Tennessee Medical Center / University of Tennessee Graduate School of Medicine, Knoxville, TN sug: subj: Libraries, Consumer Health Libraries, Hospital Consumer Health Information COVID-19 Pandemic Health Facility Environment Access to Information Methods Librarians Telephone Library Services Professional-Patient Relations Professional-Family Relations ab: Background: During the beginning of the COVID-19 pandemic, many consumer health libraries were forced to close their doors to patrons. At the Health Information Center in Knoxville, Tennessee, the physical space closed, while health information services continued to be provided via phone and email. To examine the impact of lack of access to a physical library for consumer health information, researchers analyzed the number of health information requests pre-COVID-19 pandemic compared to during the initial phase of the pandemic. Case Presentation: Data from an internal database was collected and analyzed. Researchers divided the data into three time periods: March 2018 to February 2019 (Phase 1), March 2019 to February 2020 (Phase 2), and March 2020 to February 2021 (Phase 3). Data was de-identified and duplicate entries were removed. The type of interaction and request topics were reviewed in each phase. Conclusion: In Phase 1, there were 535 walk-ins to request health information and 555 walk-ins in Phase 2. In Phase 3, there were 40 walk-ins. The number of requests through phone and email varied but remained steady. There was a 61.56% decrease in requests between Phase 1 and Phase 3 while there was a 66.27% decrease between Phase 2 and Phase 3 due to the lack of walk-in requests. The number of phone and email requests did not increase despite the closure of the physical library space to the public. Access to the physical space plays a significant role in providing health information requests to patients and family members. pubtype: Academic Journal doctype: tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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