Core values for ideal civil servants: Service‐oriented, responsive and dedicated.
What do citizens want? How do citizens think public servants should behave? Although such questions seem straightforward, little is known about the values citizens expect public servants to uphold. This paper therefore identifies such values through extensive coding of qualitative data from represen...
| Published in: | Public Administration Review Vol. 83; no. 4; pp. 838 - 863 |
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| Main Authors: | , , |
| Format: | Article |
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Wiley-Blackwell
Jul2023
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| Subjects: | |
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=164587756&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 164587756 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333352 PBA jtl: Public Administration Review issn: 00333352 maglogo: Y pubinfo: dt: Jul2023 vid: 83 iid: 4 pid: 480 pub: Wiley-Blackwell artinfo: ui: 164587756 10.1111/puar.13583 ppf: 838 ppct: 25 formats: fmt: – @attributes: type: T – @attributes: type: C – @attributes: type: P size: 2MB tig: atl: Core values for ideal civil servants: Service‐oriented, responsive and dedicated. aug: au: Neo, Sheeling Grimmelikhuijsen, Stephan Tummers, Lars affil: Utrecht University, Utrecht, The Netherlands su: United States Civil service Public officers Citizen satisfaction sug: subj: Civil service Public officers Citizen satisfaction United States Other General Government Support keyword: administrative traditions normative expectations public values administrative traditions normative expectations public values ab: What do citizens want? How do citizens think public servants should behave? Although such questions seem straightforward, little is known about the values citizens expect public servants to uphold. This paper therefore identifies such values through extensive coding of qualitative data from representative samples of United States (n = 395), Dutch (n = 369), and South Korean (n = 379) citizens. Surprisingly, and contrasting to assumptions in the literature on citizen satisfaction, citizens hardly value effectiveness, efficiency, and accountability. In contrast, we found that the top three universal values that citizens desire from public servants are serviceability, responsiveness, and dedication. These values are generic across countries, age, gender, and education level. However, some values are more important in some countries than in others. These differences show the influence of a country's longstanding public administrative tradition and its current situation. Our findings challenge scholars and government officials to rethink what citizens want from their civil servants. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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