Put PEP into Telehealth: An Etiquette Framework for Successful Encounters | OJIN: The Online Journal of Issues in Nursing.
Increased utilization of videoconferencing platforms to conduct meetings and patient encounters has illuminated the need to focus on video etiquette. Though telehealth has been utilized since the 1950s, the SARS-COV-2 (COVID-19) pandemic propelled virtual care into the forefront of healthcare to pro...
| Publicado en: | Online Journal of Issues in Nursing Vol. 28; no. 2 |
|---|---|
| Autores principales: | , , |
| Formato: | review tables/charts Journal Article |
| Publicado: |
American Nurses Association
May2023
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=173436637&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 173436637 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10913734 G6M jtl: Online Journal of Issues in Nursing issn: 10913734 maglogo: N pubinfo: dt: May2023 vid: 28 iid: 2 pid: 10858 pub: American Nurses Association place: Silver Spring, Maryland artinfo: ui: 173436637 173436637 173436637 10.3912/ojin.vol28no02ppt16 173436637 ppct: 1 formats: fmt: @attributes: type: T tig: atl: Put PEP into Telehealth: An Etiquette Framework for Successful Encounters | OJIN: The Online Journal of Issues in Nursing. aug: au: Garber, Kelli Gustin, Tina Rutledge, Carolyn sug: subj: Telehealth Professional-Patient Relations Clinical Competence Office Visits Communication Videoconferencing Professionalism Telehealth History COVID-19 Pandemic Telehealth Utilization Education, Health Sciences Health Personnel Education Privacy and Confidentiality Data Security Environment Job Performance Nurses Education Outcomes (Health Care) Trust Communication Skills Education, Nursing Nonverbal Communication Empathy Technology ab: Increased utilization of videoconferencing platforms to conduct meetings and patient encounters has illuminated the need to focus on video etiquette. Though telehealth has been utilized since the 1950s, the SARS-COV-2 (COVID-19) pandemic propelled virtual care into the forefront of healthcare to protect both patients and providers. Historically, few academic programs have incorporated telehealth into the curriculum, and the rapid transition to telehealth typically left providers to learn the art of virtual care without education. The experience of many nurse providers is often limited to virtual platforms typically used for casual interactions versus a successful patient encounter. A quality telehealth encounter that enhances patient-provider communication and strengthens the provider-patient relationship must include telehealth etiquette and webside manner. This article describes the PEP framework for telehealth encounters to provide a detailed description of the elements of performance, environment, and privacy/security as best practices to underpin successful virtual health visits. pubtype: Academic Journal doctype: review tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|