Assessing the effect of organisational factors and ICT expenditures on e-maturity: empirical results in Italian municipalities.
The article quantitatively investigates the e-maturity of municipalities, defined as the extent to which a public organisation uses Information and Communication Technologies (ICT) for delivering public services. We first question existing e-maturity models and then propose a new method for assessin...
| Published in: | Local Government Studies Vol. 49; no. 6; pp. 1333 - 1359 |
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| Main Authors: | , , , , |
| Format: | Article |
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Taylor & Francis Ltd
Dec2023
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| Subjects: | |
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=hlh&AN=174160374&site=ehost-live header: @attributes: shortDbName: hlh uiTerm: 174160374 longDbName: Humanities International Complete uiTag: AN controlInfo: bkinfo: jinfo: jid: 03003930 LBQ jtl: Local Government Studies issn: 03003930 maglogo: Y pubinfo: dt: Dec2023 vid: 49 iid: 6 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 174160374 10.1080/03003930.2022.2078807 ppf: 1333 ppct: 26 formats: fmt: – @attributes: type: T – @attributes: type: P size: 541KB tig: atl: Assessing the effect of organisational factors and ICT expenditures on e-maturity: empirical results in Italian municipalities. aug: au: Tangi, Luca Gaeta, Marco Benedetti, Michele Gastaldi, Luca Noci, Giuliano affil: Department of Management, Economics, and Industrial Engineering, Politecnico di Milano, Milan, Italy su: Information & communication technologies Municipal government Latent class analysis (Statistics) Civil service Local government sug: subj: Information & communication technologies Municipal government Latent class analysis (Statistics) Civil service Local government keyword: e-government e-maturity ICT expenditures local government municipalities organisational factors ab: The article quantitatively investigates the e-maturity of municipalities, defined as the extent to which a public organisation uses Information and Communication Technologies (ICT) for delivering public services. We first question existing e-maturity models and then propose a new method for assessing e-maturity based on the usage of digital services. We performed a Latent Class Analysis on data from 2,219 Italian Municipalities. The article quantitatively investigates the e-maturity of municipalities, defined as the extent to which a public organisation uses Information and Communication Technologies (ICT) for delivering public services. We first question existing e-maturity models, and then propose a new method for assessing e-maturity based on the usage of digital services registered in 2,219 Italian municipalities. We perform Latent Class Analysis and introduce organisational factors and ICT expenditures to investigate the determinants underlying the resulting classes. Consequently, we underline the importance of key organisational characteristics, which partially explain e-maturity. Furthermore, municipalities with low e-maturity tend to spend less in ICT. Instead, no difference is found when comparing municipalities with medium and high e-maturity. Hence, the adoption of digital services does not depend on the amount of money spent in ICT, rather, probably, on the priorities and strategic choices set by municipalities. This result paves the way for further studies in the field. Subsequently, we introduced organisational factors and ICT expenditures to investigate the determinants underlying the resulting classes. Results underline the importance of key organisational characteristics, which partially explain e-maturity. Furthermore, municipalities with low e-maturity tend to spend less in ICT. Instead, no difference is found when comparing municipalities with medium and high e-maturity. Hence, the adoption of digital services does not depend on the amount of money spent in ICT, rather, probably, on the priorities and strategic choices set by municipalities. This result paves the way for further studies in the field. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: Y custom: Copyright of Local Government Studies is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. item: Local Government Studies holder: Taylor & Francis Ltd dt: @attributes: year: 2023 holdings: @attributes: islocal: N |
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