Developing a model for primary care quality improvement success: a comparative case study in rural, urban and Kaupapa Māori organisations.

Introduction. Primary care is under pressure to achieve accessible, equitable, quality health care, while being increasingly under resourced. There is a need to understand factors that influence quality improvement (QI) to support a high-performing primary care system. Literature highlights the impa...

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Publicado en:Journal of Primary Health Care Vol. 15; no. 4; pp. 333 - 343
Autores principales: Cullen, Jane, Childerhouse, Paul, Jayamaha, Nihal, McBain, Lynn
Formato: research tables/charts Journal Article
Publicado: CSIRO Publishing Dec2023
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Dec2023
      vid: 15
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      pub: CSIRO Publishing
      place: Canberra ACT, <Blank>
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        atl: Developing a model for primary care quality improvement success: a comparative case study in rural, urban and Kaupapa Māori organisations.
      aug:
        au:
          Cullen, Jane
          Childerhouse, Paul
          Jayamaha, Nihal
          McBain, Lynn
        affil: Massey University, Palmerston North, New Zealand
      sug:
        subj:
          Primary Health Care
          Quality Improvement
          Maori Organizations
          Rural Areas
          Urban Areas
          Models, Theoretical
          Program Implementation
          Attitude of Health Personnel Evaluation
          Outcomes (Health Care)
          Human
          Case Studies
          Qualitative Studies
          Health Services Accessibility
          Implementation Science
          Semi-Structured Interview
          Teamwork
          Leadership
          Learning Environment
          Descriptive Statistics
      ab: Introduction. Primary care is under pressure to achieve accessible, equitable, quality health care, while being increasingly under resourced. There is a need to understand factors that influence quality improvement (QI) to support a high-performing primary care system. Literature highlights the impact of context on QI but there is little primary care research on this topic. Aim. This qualitative case study research seeks to discover the contextual factors influencing QI in primary care, and how the relationships between contextual factors, the QI initiative, and the implementation process influence outcomes. Methods. The Consolidated Framework for Implementation Research was used to frame this qualitative study exploring primary care experiences in depth. Six sites were selected to provide a sample of rural, urban and Kaupapa Māori settings. Qualitative data was collected via semi-structured interviews and compared and contrasted with the organisational documents and data provided by participants. Results. Cases reported success in achieving improved outcomes for patients, practices, and staff. Strong internal cultures of 'Clan' and 'Adhocracy' typologies supported teamwork, distributed leadership, and a learning climate to facilitate iterative sensemaking activities. To varying degrees, external network relationships provided resources, knowledge, and support. Discussion. Organisations were motivated by a combination of patient/community need and organisational culture. Network relationships assisted to varying degrees depending on need. Engaged and distributed leadership based on teamwork was observed, where leadership was shared and emerged at different levels and times as the need arose. A learning climate was supported to enable iterative sensemaking activities to achieve success.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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