Reference Chatbots in Canadian Academic Libraries.
Chatbots are "computer agents that can interact with the user" in a way that feels like human-to-human conversation.1 While the use of chatbots for reference service in academic libraries is a topic of interest for both library professionals and researchers, little is known about how they are used i...
| Published in: | Information Technology & Libraries Vol. 42; no. 4; pp. 1 - 9 |
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| Main Authors: | , , , |
| Format: | case study research Journal Article |
| Published: |
American Library Association
Dec2023
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| Online Access: | View this record in EBSCOhost |