Collaborative practice competencies needed for telehealth delivery by health and social care professionals: a scoping review.

In the context of the COVID-19 pandemic, many healthcare and social services professionals have had to provide services through virtual care. In the workplace, such professionals often need to be sufficiently resourced to collaborate and address collaborative care barriers in telehealth. We performe...

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Published in:Journal of Interprofessional Care Vol. 38; no. 2; pp. 331 - 346
Main Authors: Poitras, Marie-Eve, Couturier, Yves, Beaupré, Priscilla, Girard, Ariana, Aubry, Francois, Vaillancourt, Vanessa T., Carrier, Jean-Daniel, Fortin, Laurie, Racine, Julie, Morneau, Jean, Boudreault, Amélie, Cormier, Caroline, Morin, Anaëlle, McGraw, Monica
Format: research systematic review tables/charts Journal Article
Published: Taylor & Francis Ltd Mar/Apr2024
Online Access:View this record in EBSCOhost
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        atl: Collaborative practice competencies needed for telehealth delivery by health and social care professionals: a scoping review.
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          Poitras, Marie-Eve
          Couturier, Yves
          Beaupré, Priscilla
          Girard, Ariana
          Aubry, Francois
          Vaillancourt, Vanessa T.
          Carrier, Jean-Daniel
          Fortin, Laurie
          Racine, Julie
          Morneau, Jean
          Boudreault, Amélie
          Cormier, Caroline
          Morin, Anaëlle
          McGraw, Monica
        affil: Department of Family Medecine and Emergency Medecine, Université de Sherbrooke, Saguenay, Canada
      sug:
        subj:
          Professional Competence
          Collaboration
          Telehealth
          Health Care Delivery
          Health Personnel
          Social Workers
          Human
          Scoping Review
          Medline
          CINAHL Database
          Psycinfo
          Gray Literature
          Thematic Analysis
          Quality Assessment
          Data Analysis Software
          Descriptive Statistics
          Funding Source
      ab: In the context of the COVID-19 pandemic, many healthcare and social services professionals have had to provide services through virtual care. In the workplace, such professionals often need to be sufficiently resourced to collaborate and address collaborative care barriers in telehealth. We performed a scoping review to identify the competencies required to support interprofessional collaboration among clinicians in telehealth. We followed Arksey and O'Malley's and the Joanna Briggs Institute's methodological guidelines, including quantitative and qualitative peer-reviewed articles published between 2010 and 2021. We expanded our data sources by searching for any organization or experts in the field via Google. The analysis of the resulting thirty-one studies and sixteen documents highlighted that health and social services professionals are generally unaware of the competencies they need to develop or maintain interprofessional collaboration in telehealth. In an era of digital innovations, we believe this gap may jeopardize the quality of the services offered to patients and needs to be addressed. Of the six competency domains in the National Interprofessional Competency Framework, it was observed that interprofessional conflict resolution was the competency that emerged least as an essential competency to be developed, while interprofessional communication and patient/client/family/community-centered care were identified as the two most reported essential competencies.
      pubtype: Academic Journal
      doctype:
        research
        systematic review
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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