A necessary conversation to develop chatbots for HIV studies: qualitative findings from research staff, community advisory board members, and study participants.
Chatbots increase business productivity by handling customer conversations instead of human agents. Similar rationale applies to use chatbots in the healthcare sector, especially for health coaches who converse with clients. Chatbots are nascent in healthcare. Study findings have been mixed in terms...
| Publicado en: | AIDS Care Vol. 36; no. 4; pp. 463 - 472 |
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| Autores principales: | , , , , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Apr2024
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=175911055&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 175911055 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 09540121 AAE jtl: AIDS Care issn: 09540121 maglogo: N pubinfo: dt: Apr2024 vid: 36 iid: 4 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 175911055 163962843 175911055 175911055 10.1080/09540121.2023.2216926 175911055 ppf: 463 ppct: 9 formats: tig: atl: A necessary conversation to develop chatbots for HIV studies: qualitative findings from research staff, community advisory board members, and study participants. aug: au: Comulada, W. Scott Rezai, Roxana Sumstine, Stephanie Flores, Dalmacio Dennis Kerin, Tara Ocasio, Manuel A. Swendeman, Dallas Fernández, M. Isabel affil: Department of Psychiatry and Biobehavioral Sciences, David Geffen School of Medicine, University of California, Los Angeles, CA, USA sug: subj: Conversation Methods Artificial Intelligence Utilization HIV Infections User-Computer Interface Evaluation Research Personnel Governing Board Research Subjects Human Male Female Adult Focus Groups Technology, Medical Qualitative Studies Referral and Consultation Workload Mobile Applications Health Services Accessibility Researcher-Subject Relations Adult: 19-44 years Male Female ab: Chatbots increase business productivity by handling customer conversations instead of human agents. Similar rationale applies to use chatbots in the healthcare sector, especially for health coaches who converse with clients. Chatbots are nascent in healthcare. Study findings have been mixed in terms of engagement and their impact on outcomes. Questions remain as to chatbot acceptability with coaches and other providers; studies have focused on clients. To clarify perceived benefits of chatbots in HIV interventions we conducted virtual focus groups with 13 research staff, eight community advisory board members, and seven young adults who were HIV intervention trial participants (clients). Our HIV healthcare context is important. Clients represent a promising age demographic for chatbot uptake. They are a marginalized population warranting consideration to avoid technology that limits healthcare access. Focus group participants expressed the value of chatbots for HIV research staff and clients. Staff discussed how chatbot functions, such as automated appointment scheduling and service referrals, could reduce workloads while clients discussed the after-hours convenience of these functions. Participants also emphasized that chatbots should provide relatable conversation, reliable functionality, and would not be appropriate for all clients. Our findings underscore the need to further examine appropriate chatbot functionality in HIV interventions. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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