Pranks, Obscene Chatters, and Ambiguous Content: Exploring the Identification and Navigation of Inappropriate Messages to a Web-Based Sexual Assault Hotline.
Sexual assault crisis hotlines provide crucial support for survivors. Though some hotline users engage in inappropriate conduct (e.g. prank or obscene calls), few studies explore these interactions. To address the lack of literature exploring inappropriate hotline interactions, we conducted a second...
| Publicado en: | Journal of Child Sexual Abuse Vol. 33; no. 2; pp. 183 - 204 |
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| Autores principales: | , , , , , |
| Formato: | research Journal Article |
| Publicado: |
Taylor & Francis Ltd
Feb2024
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=176072150&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 176072150 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10538712 JXA jtl: Journal of Child Sexual Abuse issn: 10538712 maglogo: N pubinfo: dt: Feb2024 vid: 33 iid: 2 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 176072150 175440308 176072150 176072150 10.1080/10538712.2024.2319084 176072150 ppf: 183 ppct: 21 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Pranks, Obscene Chatters, and Ambiguous Content: Exploring the Identification and Navigation of Inappropriate Messages to a Web-Based Sexual Assault Hotline. aug: au: Nason, Jacob A. Moylan, Carrie A. Nelson, Abbie Munro-Kramer, Michelle L. Fedewa, Tana Campbell, Rebecca affil: Michigan State University, East Lansing, MI, USA sug: subj: Internet-Based Intervention Child Abuse, Sexual Communication Methods Telephone Information Services Utilization Rape Human Child Colleges and Universities Secondary Analysis Internet Survivors Text Messaging Cyberbullying Prevention and Control User-Computer Interface Sexual Abuse Social Behavior Sexuality Crime Victims Reflexivity (Research) Qualitative Studies Mental Health Evaluation Psychological Distress Stress, Psychological Health Policy Empathy Descriptive Statistics Funding Source Child: 6-12 years ab: Sexual assault crisis hotlines provide crucial support for survivors. Though some hotline users engage in inappropriate conduct (e.g. prank or obscene calls), few studies explore these interactions. To address the lack of literature exploring inappropriate hotline interactions, we conducted a secondary data analysis of chat transcripts (n = 233) shared with the research team as part of the formative evaluation of a university-based sexual assault program's web-based crisis hotline. From those transcripts, we analyzed potentially inappropriate interactions (n = 38), most of which (n = 28) hotline responders flagged as inappropriate in post-chat log forms. We used codebook thematic analysis to explore how hotline responders identified and navigated these interactions. Our analysis generated three themes describing the processes through which responders seemed to identify potentially inappropriate chats – detecting implausibly graphic and abusive content, identifying patterns of presumably inauthentic chat topics, and interpreting ambiguous content. Hotline responders seemed to navigate ambiguous and less egregious boundary violations by gently redirecting conversations, and addressed clearer violations by setting firm, direct boundaries. Chatters responded to boundary setting by desisting and disconnecting or attempting to reengage responders. Findings highlight ambiguities and challenges web-based sexual assault hotline responders face and suggest a need for additional responder support, training, and debriefing options. pubtype: Academic Journal doctype: research Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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