Between hunger and contagion: digital mediation and advocacy during the COVID-19 emergency in Delhi.

When COVID-19 struck India in March 2020 the central government announced a nationwide lockdown to slow the spread of the virus. In Delhi, the suspension of normal economic and social life precipitated a crisis of hunger for the thousands who depend on daily wage labour to feed their families. Many...

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Publicado en:Third World Quarterly Vol. 45; no. 5; pp. 946 - 963
Autores principales: Webb, Martin, Khan, Aasim, Suri, Venkata Ratnadeep, Azam, Riad, Salim, Farhat
Formato: Artículo
Publicado: Taylor & Francis Ltd Mar2024
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Acceso en línea:Ver este registro en EBSCOhost
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        atl: Between hunger and contagion: digital mediation and advocacy during the COVID-19 emergency in Delhi.
      aug:
        au:
          Webb, Martin
          Khan, Aasim
          Suri, Venkata Ratnadeep
          Azam, Riad
          Salim, Farhat
        affil:
          Department of Anthropology, Goldsmiths, University of London, London, UK
          Department of Social Science and Humanities, Indraprastha Institute of Information Technology (IIIT-Delhi), Delhi, India
          Centre for Law and Governance, Jawarhalal Nehru University, Delhi, India
      su:
        Delhi (India)
        Public welfare
        Social advocacy
        Bureaucracy
        Pandemics
        Survival & emergency rations
      sug:
        subj:
          Public welfare
          Social advocacy
          Bureaucracy
          Delhi (India)
          Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)
          Health and Welfare Funds
          Other Individual and Family Services
          Emergency and Other Relief Services
          Human Rights Organizations
          Social advocacy organizations
          Other Social Advocacy Organizations
          Pandemics
          Survival & emergency rations
      keyword:
        advocacy
        brokerage
        bureaucracy
        Digital
        hunger
        pandemic
        advocacy
        brokerage
        bureaucracy
        Digital
        hunger
        pandemic
      ab: When COVID-19 struck India in March 2020 the central government announced a nationwide lockdown to slow the spread of the virus. In Delhi, the suspension of normal economic and social life precipitated a crisis of hunger for the thousands who depend on daily wage labour to feed their families. Many of these workers were unable to access the city's Public Distribution System for subsidised food supplies because they lacked the correct paperwork. In response, the Delhi government implemented an online system, known as E-Coupons, through which those affected could apply for emergency rations. However, this digital system proved complicated to navigate for the marginalised people that it was aimed at. In the east Delhi neighbourhood in which this research took place brokers offering digital connections and online form-filling services proliferated in the crisis, but often provided unreliable or incomplete support to those in need. Recognising the need for digital mediation and support for the marginalised we argue that networks of reliable community advocates are required if welfare bureaucracies are to be digitised through mobile governance projects such as E-Coupons. The human mediation and advocacy, which underpins these schemes should be acknowledged and included in system design.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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