What really bothers us about work interruptions? Investigating the characteristics of work interruptions and their effects on office workers.
Understanding the mechanisms of work interruptions is crucial for reducing employee strain and maintaining performance. For this purpose, a study was conducted that examined how different interruptions and different characteristics of an interruption affect employees' self-reported exhaustion. Speci...
| Publicado en: | Work & Stress Vol. 38; no. 2; pp. 157 - 182 |
|---|---|
| Autores principales: | , , , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Apr-Jun2024
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=177117704&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 177117704 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 02678373 BE8 jtl: Work & Stress issn: 02678373 maglogo: Y pubinfo: dt: Apr-Jun2024 vid: 38 iid: 2 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 177117704 175322602 177117704 177117704 10.1080/02678373.2024.2303527 177117704 ppf: 157 ppct: 25 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: What really bothers us about work interruptions? Investigating the characteristics of work interruptions and their effects on office workers. aug: au: Rick, Vera B. Brandl, Christopher Knispel, Jens Slavchova, Veneta Arling, Viktoria Mertens, Alexander Nitsch, Verena affil: Institute of Industrial Engineering and Ergonomics, RWTH Aachen University, Aachen, Germany sug: subj: Work Environment Workflow Distraction Classification Employees Psychosocial Factors Employee Attitudes Evaluation Job Performance Task Performance and Analysis Burnout, Professional Psychosocial Factors Human Male Female Adolescence Adult Middle Age Aged Germany Questionnaires Structural Equation Modeling Workload Instant Messaging Burnout, Professional Symptoms Adolescent: 13-18 years Adult: 19-44 years Middle Aged: 45-64 years Aged: 65+ years Male Female ab: Understanding the mechanisms of work interruptions is crucial for reducing employee strain and maintaining performance. For this purpose, a study was conducted that examined how different interruptions and different characteristics of an interruption affect employees' self-reported exhaustion. Specifically, a survey examined the effect of work interruptions due to different interruption types (email, short message, call, person) from different senders (e.g. supervisor, colleague) and with different contents (e.g. new task, relevant information). Data were gathered from 492 office workers in Germany during one working day. Structural equation models were calculated to assess mediation and moderation to answer the question to what extent characteristics of work interruptions have a negative impact on employees´ burnout symptoms. The results indicate that work interruptions cannot be examined purely on the basis of the frequency but must be considered in relation to the resulting overload, whereby different characteristics of work interruptions have different effects for the interrupted person. The results underline the importance of considering work interruptions in a more complex way than has previously been done to derive guidelines for human-friendly digital work design. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|