Assessing Student Satisfaction and Improving Efficiency: A Study on University Cafeteria.

The university cafeteria is a crucial element in shaping students' dining experiences and their physical well-being. This study was conducted at a public university in Bangladesh. This research has a dual purpose: firstly, to assess student satisfaction with the university cafeteria using key indica...

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Publicado en:American Journal of Health Education Vol. 55; no. 3; pp. 208 - 220
Autor principal: Rahman, Ashiqur
Formato: research tables/charts Journal Article
Publicado: Taylor & Francis Ltd May/Jun2024
Acceso en línea:Ver este registro en EBSCOhost
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      pub: Taylor & Francis Ltd
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        10.1080/19325037.2023.2295557
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        atl: Assessing Student Satisfaction and Improving Efficiency: A Study on University Cafeteria.
      aug:
        au: Rahman, Ashiqur
        affil: Rajshahi University of Technology & Engineering
      sug:
        subj:
          Student Satisfaction Evaluation
          Students, College
          Colleges and Universities Bangladesh
          Restaurants
          Food Services
          Quality Improvement
          Student Attitudes
          Human
          Bangladesh
          Male
          Female
          Questionnaires
          Chi Square Test
          Algorithms
          Employee Attitudes Evaluation
          Reliability and Validity
          Descriptive Statistics
          Male
          Female
      ab: The university cafeteria is a crucial element in shaping students' dining experiences and their physical well-being. This study was conducted at a public university in Bangladesh. This research has a dual purpose: firstly, to assess student satisfaction with the university cafeteria using key indicators and secondly, to identify critical factors influencing this satisfaction through advanced data analysis employing recursive feature elimination (RFE). The ultimate goal is to enhance cafeteria services, align them with student preferences, and boost overall satisfaction. Data collection involved 150 paper-based questionnaires with mixed data types, including questions based on prior research assessments. The model-building process included the chi-squared test and the recursive feature elimination process. The study identifies 12 factors significantly affecting cafeteria food satisfaction, with four factors having a notable impact: meal type and freshness, staff attitude, and wait length. This research highlights the interconnectedness of seemingly distinct cafeteria factors and their potential to influence health outcomes. Practical recommendations are made for improving cafeteria efficiency and adapting to changing student needs. Health education interventions aimed at enhancing the cafeteria experience for university students should include a quantitative analysis of factors impacting students' overall cafeteria satisfaction.
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      ougenre: Article
    language: English
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