EmoTwiCS: a corpus for modelling emotion trajectories in Dutch customer service dialogues on Twitter.

Due to the rise of user-generated content, social media is increasingly adopted as a channel to deliver customer service. Given the public character of online platforms, the automatic detection of emotions forms an important application in monitoring customer satisfaction and preventing negative wor...

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Detalles Bibliográficos

Publicado en:	Language Resources & Evaluation Vol. 58; no. 2; pp. 505 - 547
Autores principales:	Labat, Sofie, Demeester, Thomas, Hoste, Véronique
Formato:	Artículo
Publicado:	Springer Nature Jun2024
Materias:	Dutch language Customer services Microblogs User-generated content Emotions Customer satisfaction Research questions Emotion recognition
Acceso en línea:	Ver este registro en EBSCOhost