Acceptance of Automated Social Risk Scoring in the Emergency Department: Clinician, Staff, and Patient Perspectives.

Introduction: Healthcare organizations are under increasing pressure from policymakers, payers, and advocates to screen for and address patients’ health-related social needs (HRSN). The emergency department (ED) presents several challenges to HRSN screening, and patients are frequently not screened...

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Publicado en:Western Journal of Emergency Medicine: Integrating Emergency Care with Population Health Vol. 25; no. 4; pp. 614 - 624
Autores principales: Mazurenko, Olena, Hirsh, Adam T., Harle, Christopher A., McNamee, Cassidy, Vest, Joshua R.
Formato: research tables/charts Journal Article
Publicado: Western Journal of Emergency Medicine: Integrating Emergency Care with Population Health Jul2024
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Jul2024
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      pub: Western Journal of Emergency Medicine: Integrating Emergency Care with Population Health
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        10.5811/westjem.18577
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        atl: Acceptance of Automated Social Risk Scoring in the Emergency Department: Clinician, Staff, and Patient Perspectives.
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        au:
          Mazurenko, Olena
          Hirsh, Adam T.
          Harle, Christopher A.
          McNamee, Cassidy
          Vest, Joshua R.
        affil: Indiana University, Richard M. Fairbanks School of Public Health, Department of Health Policy and Management, Indianapolis, Indiana.
      sug:
        subj:
          Emergency Service
          Social Determinants of Health Psychosocial Factors
          Health Services Needs and Demand
          Risk Assessment Methods
          Automation
          Prediction Models
          Personnel, Health Facility
          Attitude of Health Personnel Evaluation
          Patient Attitudes Evaluation
          Human
          Health Status Disparities
          Funding Source
          Semi-Structured Interview
          Medical Practice
          Safety-Net Providers
          United States
          Thematic Analysis
          Coding
          Patient-Reported Outcomes
          Truth Disclosure
          Honesty
      ab: Introduction: Healthcare organizations are under increasing pressure from policymakers, payers, and advocates to screen for and address patients’ health-related social needs (HRSN). The emergency department (ED) presents several challenges to HRSN screening, and patients are frequently not screened for HRSNs. Predictive modeling using machine learning and artificial intelligence, approaches may address some pragmatic HRSN screening challenges in the ED. Because predictive modeling represents a substantial change from current approaches, in this study we explored the acceptability of HRSN predictive modeling in the ED. Methods: Emergency clinicians, ED staff, and patient perspectives on the acceptability and usage of predictive modeling for HRSNs in the ED were obtained through in-depth semi-structured interviews (eight per group, total 24). All participants practiced at or had received care from an urban, Midwest, safety-net hospital system. We analyzed interview transcripts using a modified thematic analysis approach with consensus coding. Results: Emergency clinicians, ED staff, and patients agreed that HRSN predictive modeling must lead to actionable responses and positive patient outcomes. Opinions about using predictive modeling results to initiate automatic referrals to HRSN services were mixed. Emergency clinicians and staff wanted transparency on data inputs and usage, demanded high performance, and expressed concern for unforeseen consequences. While accepting, patients were concerned that prediction models can miss individuals who required services and might perpetuate biases. Conclusion: Emergency clinicians, ED staff, and patients expressed mostly positive views about using predictive modeling for HRSNs. Yet, clinicians, staff, and patients listed several contingent factors impacting the acceptance and implementation of HRSN prediction models in the ED.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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