Automated government form filling for aged and monolingual people using interactive tool.
The Government of India offers various schemes for various classes of citizens. Most of the application forms of schemes to be filled are in English and it is observed that monolingual individuals find it difficult to access and fill the forms. This paper addresses the challenges faced by monolingua...
| Publicado en: | Disability & Rehabilitation: Assistive Technology Vol. 19; no. 6; pp. 2260 - 2271 |
|---|---|
| Autores principales: | , , , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Aug2024
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=178808418&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 178808418 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 17483107 1X04 jtl: Disability & Rehabilitation: Assistive Technology issn: 17483107 maglogo: Y pubinfo: dt: Aug2024 vid: 19 iid: 6 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 178808418 173650494 178808418 178808418 10.1080/17483107.2023.2277825 178808418 ppf: 2260 ppct: 11 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Automated government form filling for aged and monolingual people using interactive tool. aug: au: Hegde, Adarsh R. Sujala Reddy, R. S. Kruthika, P. Pragathi, B. C. Sai Lahari, Sreerama Deepamala, N. Shobha, G. affil: Department of Computer Science and Engineering, RV College of Engineering, Bengaluru, India sug: subj: Automation Government Programs Communication Aids for Persons with Disabilities Multilingualism Interactive Voice Response Systems Human India Male Female Adolescence Adult Middle Age Descriptive Statistics Algorithms Conversation Communication Artificial Intelligence Adolescent: 13-18 years Adult: 19-44 years Middle Aged: 45-64 years Male Female ab: The Government of India offers various schemes for various classes of citizens. Most of the application forms of schemes to be filled are in English and it is observed that monolingual individuals find it difficult to access and fill the forms. This paper addresses the challenges faced by monolingual individuals in India, particularly the elderly, people with impairments, and those from marginalized communities. The proposed work is to create an interactive system called "Dhvani" voicebot, specifically designed for the Kannada language. It helps users in identifying suitable government schemes and fills forms in English. The proposed system is developed using the RASA chatbot framework and NLP techniques to comprehend user utterances. RNN and SVM algorithms are employed to ensure smooth conversation flow and interaction with the users. To enhance scheme suggestion accuracy, a knowledge graph is created, containing relevant data on government schemes. The intent classification model achieves an accuracy of 97%, indicating its ability to accurately understand user intentions. The integration of a knowledge graph improves the accuracy of scheme identification and suggestion to users. The system automates the process of filling out government scheme forms based on user inputs. Dhvani voicebot system presents a practical solution to address the challenges faced by monolingual individuals in accessing government schemes in India. The high accuracy of intent classification and the use of a knowledge graph contribute to the system's effectiveness. The study suggests that this system can be extended to other languages. An automated tool called "Dhvani" will solve the problem of aged, illiterate and physically challenged persons filling forms in post offices and banks. Most of the schemes, pension funds, cash withdrawal, cash deposit is through these organizations. So. the tool makes the process easier for the above mention persons without the help of others. An intent recognition and interactive tool developed in Kannada Language which is widely spoken in Karnataka, India. The digital resources available in Kannada Language is very sparce. Use of technology like interactive tool, Knowledge graph, RNN and SVM are used in the development of the tool. Government scheme recommendation interactively makes the users to choose the scheme faster in an interactive way. The form is filled automatically and can be edited to rectify mistakes. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|